| All enterprises | Economic activities total | Reduced time to respond to customer or supplier needs | | 713.0 |
| Improved quality of goods or services | | 590.0 |
| Reduced costs per unit output | | 394.1 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 304.6 |
| Mining and quarrying | Reduced time to respond to customer or supplier needs | | 6.0 |
| Improved quality of goods or services | | 5.7 |
| Reduced costs per unit output | | 3.5 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 1.2 |
| Manufacturing | Reduced time to respond to customer or supplier needs | | 328.2 |
| Improved quality of goods or services | | 299.6 |
| Reduced costs per unit output | | 201.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 148.2 |
| ..manufacture of food products and beverages | Reduced time to respond to customer or supplier needs | | 42.5 |
| Improved quality of goods or services | | 34.0 |
| Reduced costs per unit output | | 17.2 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 7.8 |
| ..manufacture of textiles and textile products | Reduced time to respond to customer or supplier needs | | 39.5 |
| Improved quality of goods or services | | 37.9 |
| Reduced costs per unit output | | 21.3 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 17.1 |
| ....manufacture of textiles | Reduced time to respond to customer or supplier needs | | 14.4 |
| Improved quality of goods or services | | 11.8 |
| Reduced costs per unit output | | 9.1 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 2.9 |
| ....manufacture of wearing apparel; dressing and dyeing of fur | Reduced time to respond to customer or supplier needs | | 25.0 |
| Improved quality of goods or services | | 26.1 |
| Reduced costs per unit output | | 12.2 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 14.2 |
| ..tanning and dressing of leather | Reduced time to respond to customer or supplier needs | | 8.8 |
| Improved quality of goods or services | | 5.8 |
| Reduced costs per unit output | | 3.5 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 5.8 |
| ..manufacture of wood and of products of wood | Reduced time to respond to customer or supplier needs | | 44.0 |
| Improved quality of goods or services | | 40.8 |
| Reduced costs per unit output | | 20.3 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 24.8 |
| ..manufacture of paper and paper products; publishing | Reduced time to respond to customer or supplier needs | | 31.0 |
| Improved quality of goods or services | | 25.3 |
| Reduced costs per unit output | | 18.6 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 20.3 |
| ....manufacture of paper and paper products | Reduced time to respond to customer or supplier needs | | 9.7 |
| Improved quality of goods or services | | 7.9 |
| Reduced costs per unit output | | 7.4 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 2.0 |
| ....publishing, printing and reproduction of recorded media | Reduced time to respond to customer or supplier needs | | 21.3 |
| Improved quality of goods or services | | 17.4 |
| Reduced costs per unit output | | 11.2 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 18.3 |
| ...manufacture of chemicals and chemical products, coke, refined petroleum products and nuclear fuel | Reduced time to respond to customer or supplier needs | | 11.3 |
| Improved quality of goods or services | | 10.3 |
| Reduced costs per unit output | | 9.8 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 5.0 |
| ..manufacture of rubber and plastics products | Reduced time to respond to customer or supplier needs | | 16.5 |
| Improved quality of goods or services | | 16.2 |
| Reduced costs per unit output | | 11.3 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 7.3 |
| ..manufacture of other non-metallic mineral products | Reduced time to respond to customer or supplier needs | | 14.0 |
| Improved quality of goods or services | | 16.3 |
| Reduced costs per unit output | | 15.2 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 4.9 |
| ..manufacture of basic metals and fabricated metal products | Reduced time to respond to customer or supplier needs | | 37.7 |
| Improved quality of goods or services | | 34.5 |
| Reduced costs per unit output | | 29.6 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 17.5 |
| ....manufacture of basic metals | Reduced time to respond to customer or supplier needs | | 0.0 |
| Improved quality of goods or services | | 0.0 |
| Reduced costs per unit output | | 0.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| ....manufacture of fabricated metal products, except machinery and equipment | Reduced time to respond to customer or supplier needs | | 37.7 |
| Improved quality of goods or services | | 34.5 |
| Reduced costs per unit output | | 29.6 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 17.5 |
| ..manufacture of machinery and equipment n.e.c. | Reduced time to respond to customer or supplier needs | | 13.9 |
| Improved quality of goods or services | | 11.1 |
| Reduced costs per unit output | | 6.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 3.6 |
| ..manufacture of electrical and optical equipment | Reduced time to respond to customer or supplier needs | | 25.5 |
| Improved quality of goods or services | | 24.8 |
| Reduced costs per unit output | | 16.8 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 7.9 |
| ....manufacture of office, accounting and computing machinery | Reduced time to respond to customer or supplier needs | | 3.0 |
| Improved quality of goods or services | | 0.0 |
| Reduced costs per unit output | | 1.5 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| ....manufacture of electrical machinery and apparatus n.e.c. | Reduced time to respond to customer or supplier needs | | 9.2 |
| Improved quality of goods or services | | 9.5 |
| Reduced costs per unit output | | 6.5 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 3.0 |
| ....manufacture of radio, television and communication equipment and apparatus | Reduced time to respond to customer or supplier needs | | 6.9 |
| Improved quality of goods or services | | 7.9 |
| Reduced costs per unit output | | 2.4 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 2.3 |
| ....manufacture of medical, precision and optical instruments, watches and clocks | Reduced time to respond to customer or supplier needs | | 6.4 |
| Improved quality of goods or services | | 7.4 |
| Reduced costs per unit output | | 6.4 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 2.6 |
| ..manufacture of transport equipment | Reduced time to respond to customer or supplier needs | | 9.9 |
| Improved quality of goods or services | | 11.0 |
| Reduced costs per unit output | | 6.5 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 6.6 |
| ....manufacture of motor vehicles, trailers and semi-trailers | Reduced time to respond to customer or supplier needs | | 2.2 |
| Improved quality of goods or services | | 5.7 |
| Reduced costs per unit output | | 3.4 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 1.1 |
| ....manufacture of other transport equipment | Reduced time to respond to customer or supplier needs | | 7.6 |
| Improved quality of goods or services | | 5.3 |
| Reduced costs per unit output | | 3.1 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 5.5 |
| ..manufacturing n.e.c. | Reduced time to respond to customer or supplier needs | | 33.7 |
| Improved quality of goods or services | | 31.7 |
| Reduced costs per unit output | | 25.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 19.7 |
| ....manufacture of furniture; manufacturing n.e.c. | Reduced time to respond to customer or supplier needs | | 32.4 |
| Improved quality of goods or services | | 29.4 |
| Reduced costs per unit output | | 25.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 19.7 |
| ....recycling | Reduced time to respond to customer or supplier needs | | 1.3 |
| Improved quality of goods or services | | 2.3 |
| Reduced costs per unit output | | 0.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| Electricity, gas and water supply | Reduced time to respond to customer or supplier needs | | 9.8 |
| Improved quality of goods or services | | 9.8 |
| Reduced costs per unit output | | 10.2 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 4.6 |
| ..electricity, gas, steam and hot water supply | Reduced time to respond to customer or supplier needs | | 5.7 |
| Improved quality of goods or services | | 5.7 |
| Reduced costs per unit output | | 9.2 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 2.4 |
| ..collection, purification and distribution of water | Reduced time to respond to customer or supplier needs | | 4.2 |
| Improved quality of goods or services | | 4.2 |
| Reduced costs per unit output | | 1.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 2.2 |
| Services | Reduced time to respond to customer or supplier needs | | 368.9 |
| Improved quality of goods or services | | 274.9 |
| Reduced costs per unit output | | 179.4 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 150.5 |
| ..wholesale trade and commission trade | Reduced time to respond to customer or supplier needs | | 182.2 |
| Improved quality of goods or services | | 157.0 |
| Reduced costs per unit output | | 95.4 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 88.0 |
| ..transport, storage and communications | Reduced time to respond to customer or supplier needs | | 120.0 |
| Improved quality of goods or services | | 73.7 |
| Reduced costs per unit output | | 68.6 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 42.6 |
| ....land transport; transport via pipelines | Reduced time to respond to customer or supplier needs | | 47.9 |
| Improved quality of goods or services | | 22.6 |
| Reduced costs per unit output | | 35.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 7.6 |
| ....water transport | Reduced time to respond to customer or supplier needs | | 2.0 |
| Improved quality of goods or services | | 1.0 |
| Reduced costs per unit output | | 1.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| ....air transport | Reduced time to respond to customer or supplier needs | | 1.0 |
| Improved quality of goods or services | | 0.0 |
| Reduced costs per unit output | | 0.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| ....supporting and auxiliary transport activities; activities of travel agencies | Reduced time to respond to customer or supplier needs | | 51.9 |
| Improved quality of goods or services | | 39.6 |
| Reduced costs per unit output | | 25.1 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 28.3 |
| ....post and telecommunications | Reduced time to respond to customer or supplier needs | | 17.2 |
| Improved quality of goods or services | | 10.5 |
| Reduced costs per unit output | | 7.5 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 6.7 |
| ..financial intermediation | Reduced time to respond to customer or supplier needs | | 18.3 |
| Improved quality of goods or services | | 13.7 |
| Reduced costs per unit output | | 6.5 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 7.2 |
| ....financial intermediation, except insurance and pension funding | Reduced time to respond to customer or supplier needs | | 7.0 |
| Improved quality of goods or services | | 4.0 |
| Reduced costs per unit output | | 1.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 1.0 |
| ....insurance and pension funding, except compulsory social security | Reduced time to respond to customer or supplier needs | | 2.5 |
| Improved quality of goods or services | | 2.0 |
| Reduced costs per unit output | | 2.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 1.0 |
| ....activities auxiliary to financial intermediation | Reduced time to respond to customer or supplier needs | | 8.8 |
| Improved quality of goods or services | | 7.7 |
| Reduced costs per unit output | | 3.5 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 5.2 |
| ..computer and related activities | Reduced time to respond to customer or supplier needs | | 20.9 |
| Improved quality of goods or services | | 17.2 |
| Reduced costs per unit output | | 2.4 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 3.8 |
| ..architectural and engineering activities | Reduced time to respond to customer or supplier needs | | 20.9 |
| Improved quality of goods or services | | 8.8 |
| Reduced costs per unit output | | 3.2 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 5.4 |
| ..technical testing and analysis | Reduced time to respond to customer or supplier needs | | 6.7 |
| Improved quality of goods or services | | 4.5 |
| Reduced costs per unit output | | 3.4 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 3.4 |
| Enterprises with innovative activities during 2002–2004 | Economic activities total | Reduced time to respond to customer or supplier needs | | 569.1 |
| Improved quality of goods or services | | 458.7 |
| Reduced costs per unit output | | 286.9 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 252.0 |
| Mining and quarrying | Reduced time to respond to customer or supplier needs | | 3.5 |
| Improved quality of goods or services | | 4.5 |
| Reduced costs per unit output | | 2.3 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| Manufacturing | Reduced time to respond to customer or supplier needs | | 259.1 |
| Improved quality of goods or services | | 226.6 |
| Reduced costs per unit output | | 149.1 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 120.9 |
| ..manufacture of food products and beverages | Reduced time to respond to customer or supplier needs | | 37.2 |
| Improved quality of goods or services | | 32.8 |
| Reduced costs per unit output | | 13.1 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 7.8 |
| ..manufacture of textiles and textile products | Reduced time to respond to customer or supplier needs | | 29.8 |
| Improved quality of goods or services | | 26.6 |
| Reduced costs per unit output | | 14.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 13.9 |
| ....manufacture of textiles | Reduced time to respond to customer or supplier needs | | 11.3 |
| Improved quality of goods or services | | 8.1 |
| Reduced costs per unit output | | 4.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 2.9 |
| ....manufacture of wearing apparel; dressing and dyeing of fur | Reduced time to respond to customer or supplier needs | | 18.5 |
| Improved quality of goods or services | | 18.5 |
| Reduced costs per unit output | | 10.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 11.0 |
| ..tanning and dressing of leather | Reduced time to respond to customer or supplier needs | | 7.7 |
| Improved quality of goods or services | | 4.7 |
| Reduced costs per unit output | | 2.3 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 4.7 |
| ..manufacture of wood and of products of wood | Reduced time to respond to customer or supplier needs | | 36.4 |
| Improved quality of goods or services | | 31.8 |
| Reduced costs per unit output | | 16.4 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 23.4 |
| ..manufacture of paper and paper products; publishing | Reduced time to respond to customer or supplier needs | | 20.3 |
| Improved quality of goods or services | | 16.3 |
| Reduced costs per unit output | | 14.2 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 18.9 |
| ....manufacture of paper and paper products | Reduced time to respond to customer or supplier needs | | 5.4 |
| Improved quality of goods or services | | 5.0 |
| Reduced costs per unit output | | 5.4 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 2.0 |
| ....publishing, printing and reproduction of recorded media | Reduced time to respond to customer or supplier needs | | 14.8 |
| Improved quality of goods or services | | 11.3 |
| Reduced costs per unit output | | 8.8 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 16.9 |
| ...manufacture of chemicals and chemical products, coke, refined petroleum products and nuclear fuel | Reduced time to respond to customer or supplier needs | | 9.8 |
| Improved quality of goods or services | | 8.8 |
| Reduced costs per unit output | | 9.8 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 5.0 |
| ..manufacture of rubber and plastics products | Reduced time to respond to customer or supplier needs | | 12.3 |
| Improved quality of goods or services | | 11.9 |
| Reduced costs per unit output | | 10.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 7.3 |
| ..manufacture of other non-metallic mineral products | Reduced time to respond to customer or supplier needs | | 8.4 |
| Improved quality of goods or services | | 10.6 |
| Reduced costs per unit output | | 11.8 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 2.6 |
| ..manufacture of basic metals and fabricated metal products | Reduced time to respond to customer or supplier needs | | 29.1 |
| Improved quality of goods or services | | 23.3 |
| Reduced costs per unit output | | 14.8 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 12.3 |
| ....manufacture of basic metals | Reduced time to respond to customer or supplier needs | | |
| Improved quality of goods or services | | |
| Reduced costs per unit output | | |
| Improved employee satisfaction and/or reduced rates of employee turnover | | |
| ....manufacture of fabricated metal products, except machinery and equipment | Reduced time to respond to customer or supplier needs | | |
| Improved quality of goods or services | | |
| Reduced costs per unit output | | |
| Improved employee satisfaction and/or reduced rates of employee turnover | | |
| ..manufacture of machinery and equipment n.e.c. | Reduced time to respond to customer or supplier needs | | 8.8 |
| Improved quality of goods or services | | 8.8 |
| Reduced costs per unit output | | 4.9 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 2.3 |
| ..manufacture of electrical and optical equipment | Reduced time to respond to customer or supplier needs | | 20.5 |
| Improved quality of goods or services | | 17.9 |
| Reduced costs per unit output | | 11.2 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 1.0 |
| ....manufacture of office, accounting and computing machinery | Reduced time to respond to customer or supplier needs | | 3.0 |
| Improved quality of goods or services | | 0.0 |
| Reduced costs per unit output | | 1.5 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| ....manufacture of electrical machinery and apparatus n.e.c. | Reduced time to respond to customer or supplier needs | | 7.2 |
| Improved quality of goods or services | | 5.5 |
| Reduced costs per unit output | | 2.5 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| ....manufacture of radio, television and communication equipment and apparatus | Reduced time to respond to customer or supplier needs | | 5.5 |
| Improved quality of goods or services | | 6.5 |
| Reduced costs per unit output | | 2.4 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 1.0 |
| ....manufacture of medical, precision and optical instruments, watches and clocks | Reduced time to respond to customer or supplier needs | | 4.8 |
| Improved quality of goods or services | | 5.8 |
| Reduced costs per unit output | | 4.8 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| ..manufacture of transport equipment | Reduced time to respond to customer or supplier needs | | 8.7 |
| Improved quality of goods or services | | 8.8 |
| Reduced costs per unit output | | 5.2 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 4.5 |
| ....manufacture of motor vehicles, trailers and semi-trailers | Reduced time to respond to customer or supplier needs | | 1.1 |
| Improved quality of goods or services | | 3.5 |
| Reduced costs per unit output | | 2.1 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| ....manufacture of other transport equipment | Reduced time to respond to customer or supplier needs | | 7.6 |
| Improved quality of goods or services | | 5.3 |
| Reduced costs per unit output | | 3.1 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 4.5 |
| ..manufacturing n.e.c. | Reduced time to respond to customer or supplier needs | | 30.0 |
| Improved quality of goods or services | | 24.4 |
| Reduced costs per unit output | | 21.3 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 17.1 |
| ....manufacture of furniture; manufacturing n.e.c. | Reduced time to respond to customer or supplier needs | | 30.0 |
| Improved quality of goods or services | | 22.1 |
| Reduced costs per unit output | | 21.3 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 17.1 |
| ....recycling | Reduced time to respond to customer or supplier needs | | 0.0 |
| Improved quality of goods or services | | 2.3 |
| Reduced costs per unit output | | 0.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| Electricity, gas and water supply | Reduced time to respond to customer or supplier needs | | 5.5 |
| Improved quality of goods or services | | 4.4 |
| Reduced costs per unit output | | 3.4 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 1.2 |
| ..electricity, gas, steam and hot water supply | Reduced time to respond to customer or supplier needs | | 2.4 |
| Improved quality of goods or services | | 2.4 |
| Reduced costs per unit output | | 3.4 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 1.2 |
| ..collection, purification and distribution of water | Reduced time to respond to customer or supplier needs | | 3.1 |
| Improved quality of goods or services | | 2.0 |
| Reduced costs per unit output | | 0.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| Services | Reduced time to respond to customer or supplier needs | | 301.1 |
| Improved quality of goods or services | | 223.2 |
| Reduced costs per unit output | | 132.1 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 130.0 |
| ..wholesale trade and commission trade | Reduced time to respond to customer or supplier needs | | 171.9 |
| Improved quality of goods or services | | 148.1 |
| Reduced costs per unit output | | 83.3 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 85.5 |
| ..transport, storage and communications | Reduced time to respond to customer or supplier needs | | 73.4 |
| Improved quality of goods or services | | 39.6 |
| Reduced costs per unit output | | 35.7 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 28.2 |
| ....land transport; transport via pipelines | Reduced time to respond to customer or supplier needs | | 19.3 |
| Improved quality of goods or services | | 7.7 |
| Reduced costs per unit output | | 7.7 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| ....water transport | Reduced time to respond to customer or supplier needs | | |
| Improved quality of goods or services | | |
| Reduced costs per unit output | | |
| Improved employee satisfaction and/or reduced rates of employee turnover | | |
| ....air transport | Reduced time to respond to customer or supplier needs | | |
| Improved quality of goods or services | | |
| Reduced costs per unit output | | |
| Improved employee satisfaction and/or reduced rates of employee turnover | | |
| ....supporting and auxiliary transport activities; activities of travel agencies | Reduced time to respond to customer or supplier needs | | 37.6 |
| Improved quality of goods or services | | 22.9 |
| Reduced costs per unit output | | 19.5 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 22.7 |
| ....post and telecommunications | Reduced time to respond to customer or supplier needs | | 13.5 |
| Improved quality of goods or services | | 8.0 |
| Reduced costs per unit output | | 7.5 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 5.5 |
| ..financial intermediation | Reduced time to respond to customer or supplier needs | | 15.7 |
| Improved quality of goods or services | | 11.1 |
| Reduced costs per unit output | | 6.5 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 6.1 |
| ....financial intermediation, except insurance and pension funding | Reduced time to respond to customer or supplier needs | | 5.5 |
| Improved quality of goods or services | | 2.5 |
| Reduced costs per unit output | | 1.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 1.0 |
| ....insurance and pension funding, except compulsory social security | Reduced time to respond to customer or supplier needs | | |
| Improved quality of goods or services | | |
| Reduced costs per unit output | | |
| Improved employee satisfaction and/or reduced rates of employee turnover | | |
| ....activities auxiliary to financial intermediation | Reduced time to respond to customer or supplier needs | | |
| Improved quality of goods or services | | |
| Reduced costs per unit output | | |
| Improved employee satisfaction and/or reduced rates of employee turnover | | |
| ..computer and related activities | Reduced time to respond to customer or supplier needs | | 18.3 |
| Improved quality of goods or services | | 15.8 |
| Reduced costs per unit output | | 2.4 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 2.4 |
| ..architectural and engineering activities | Reduced time to respond to customer or supplier needs | | 17.4 |
| Improved quality of goods or services | | 5.3 |
| Reduced costs per unit output | | 2.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 4.3 |
| ..technical testing and analysis | Reduced time to respond to customer or supplier needs | | 4.5 |
| Improved quality of goods or services | | 3.4 |
| Reduced costs per unit output | | 2.3 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 3.4 |
| Enterprises without innovative activities during 2002–2004 | Economic activities total | Reduced time to respond to customer or supplier needs | | 143.8 |
| Improved quality of goods or services | | 131.3 |
| Reduced costs per unit output | | 107.2 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 52.5 |
| Mining and quarrying | Reduced time to respond to customer or supplier needs | | 2.5 |
| Improved quality of goods or services | | 1.2 |
| Reduced costs per unit output | | 1.2 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 1.2 |
| Manufacturing | Reduced time to respond to customer or supplier needs | | 69.2 |
| Improved quality of goods or services | | 73.0 |
| Reduced costs per unit output | | 51.9 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 27.4 |
| ..manufacture of food products and beverages | Reduced time to respond to customer or supplier needs | | 5.3 |
| Improved quality of goods or services | | 1.2 |
| Reduced costs per unit output | | 4.1 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| ..manufacture of textiles and textile products | Reduced time to respond to customer or supplier needs | | 9.6 |
| Improved quality of goods or services | | 11.3 |
| Reduced costs per unit output | | 7.3 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 3.2 |
| ....manufacture of textiles | Reduced time to respond to customer or supplier needs | | 3.1 |
| Improved quality of goods or services | | 3.7 |
| Reduced costs per unit output | | 5.1 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| ....manufacture of wearing apparel; dressing and dyeing of fur | Reduced time to respond to customer or supplier needs | | 6.5 |
| Improved quality of goods or services | | 7.6 |
| Reduced costs per unit output | | 2.2 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 3.2 |
| ..tanning and dressing of leather | Reduced time to respond to customer or supplier needs | | 1.2 |
| Improved quality of goods or services | | 1.2 |
| Reduced costs per unit output | | 1.2 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 1.2 |
| ..manufacture of wood and of products of wood | Reduced time to respond to customer or supplier needs | | 7.6 |
| Improved quality of goods or services | | 9.0 |
| Reduced costs per unit output | | 3.8 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 1.4 |
| ..manufacture of paper and paper products; publishing | Reduced time to respond to customer or supplier needs | | 10.7 |
| Improved quality of goods or services | | 9.0 |
| Reduced costs per unit output | | 4.4 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 1.3 |
| ....manufacture of paper and paper products | Reduced time to respond to customer or supplier needs | | 4.3 |
| Improved quality of goods or services | | 2.9 |
| Reduced costs per unit output | | 2.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| ....publishing, printing and reproduction of recorded media | Reduced time to respond to customer or supplier needs | | 6.4 |
| Improved quality of goods or services | | 6.2 |
| Reduced costs per unit output | | 2.4 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 1.3 |
| ...manufacture of chemicals and chemical products, coke, refined petroleum products and nuclear fuel | Reduced time to respond to customer or supplier needs | | 1.5 |
| Improved quality of goods or services | | 1.5 |
| Reduced costs per unit output | | 0.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| ..manufacture of rubber and plastics products | Reduced time to respond to customer or supplier needs | | 4.2 |
| Improved quality of goods or services | | 4.2 |
| Reduced costs per unit output | | 1.4 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| ..manufacture of other non-metallic mineral products | Reduced time to respond to customer or supplier needs | | 5.7 |
| Improved quality of goods or services | | 5.7 |
| Reduced costs per unit output | | 3.4 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 2.3 |
| ..manufacture of basic metals and fabricated metal products | Reduced time to respond to customer or supplier needs | | 8.6 |
| Improved quality of goods or services | | 11.2 |
| Reduced costs per unit output | | 14.7 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 5.2 |
| ....manufacture of basic metals | Reduced time to respond to customer or supplier needs | | |
| Improved quality of goods or services | | |
| Reduced costs per unit output | | |
| Improved employee satisfaction and/or reduced rates of employee turnover | | |
| ....manufacture of fabricated metal products, except machinery and equipment | Reduced time to respond to customer or supplier needs | | |
| Improved quality of goods or services | | |
| Reduced costs per unit output | | |
| Improved employee satisfaction and/or reduced rates of employee turnover | | |
| ..manufacture of machinery and equipment n.e.c. | Reduced time to respond to customer or supplier needs | | 5.1 |
| Improved quality of goods or services | | 2.3 |
| Reduced costs per unit output | | 1.1 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 1.2 |
| ..manufacture of electrical and optical equipment | Reduced time to respond to customer or supplier needs | | 4.9 |
| Improved quality of goods or services | | 6.9 |
| Reduced costs per unit output | | 5.6 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 6.9 |
| ....manufacture of office, accounting and computing machinery | Reduced time to respond to customer or supplier needs | | 0.0 |
| Improved quality of goods or services | | 0.0 |
| Reduced costs per unit output | | 0.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| ....manufacture of electrical machinery and apparatus n.e.c. | Reduced time to respond to customer or supplier needs | | 2.0 |
| Improved quality of goods or services | | 4.0 |
| Reduced costs per unit output | | 4.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 3.0 |
| ....manufacture of radio, television and communication equipment and apparatus | Reduced time to respond to customer or supplier needs | | 1.3 |
| Improved quality of goods or services | | 1.3 |
| Reduced costs per unit output | | 0.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 1.3 |
| ....manufacture of medical, precision and optical instruments, watches and clocks | Reduced time to respond to customer or supplier needs | | 1.6 |
| Improved quality of goods or services | | 1.6 |
| Reduced costs per unit output | | 1.6 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 2.6 |
| ..manufacture of transport equipment | Reduced time to respond to customer or supplier needs | | 1.1 |
| Improved quality of goods or services | | 2.2 |
| Reduced costs per unit output | | 1.3 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 2.1 |
| ....manufacture of motor vehicles, trailers and semi-trailers | Reduced time to respond to customer or supplier needs | | 1.1 |
| Improved quality of goods or services | | 2.2 |
| Reduced costs per unit output | | 1.3 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 1.1 |
| ....manufacture of other transport equipment | Reduced time to respond to customer or supplier needs | | 0.0 |
| Improved quality of goods or services | | 0.0 |
| Reduced costs per unit output | | 0.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 1.0 |
| ..manufacturing n.e.c. | Reduced time to respond to customer or supplier needs | | 3.7 |
| Improved quality of goods or services | | 7.3 |
| Reduced costs per unit output | | 3.6 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 2.6 |
| ....manufacture of furniture; manufacturing n.e.c. | Reduced time to respond to customer or supplier needs | | 2.4 |
| Improved quality of goods or services | | 7.3 |
| Reduced costs per unit output | | 3.6 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 2.6 |
| ....recycling | Reduced time to respond to customer or supplier needs | | 1.3 |
| Improved quality of goods or services | | 0.0 |
| Reduced costs per unit output | | 0.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| Electricity, gas and water supply | Reduced time to respond to customer or supplier needs | | 4.4 |
| Improved quality of goods or services | | 5.4 |
| Reduced costs per unit output | | 6.8 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 3.4 |
| ..electricity, gas, steam and hot water supply | Reduced time to respond to customer or supplier needs | | 3.3 |
| Improved quality of goods or services | | 3.3 |
| Reduced costs per unit output | | 5.8 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 1.2 |
| ..collection, purification and distribution of water | Reduced time to respond to customer or supplier needs | | 1.1 |
| Improved quality of goods or services | | 2.2 |
| Reduced costs per unit output | | 1.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 2.2 |
| Services | Reduced time to respond to customer or supplier needs | | 67.9 |
| Improved quality of goods or services | | 51.6 |
| Reduced costs per unit output | | 47.2 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 20.5 |
| ..wholesale trade and commission trade | Reduced time to respond to customer or supplier needs | | 10.3 |
| Improved quality of goods or services | | 8.9 |
| Reduced costs per unit output | | 12.1 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 2.5 |
| ..transport, storage and communications | Reduced time to respond to customer or supplier needs | | 46.6 |
| Improved quality of goods or services | | 34.1 |
| Reduced costs per unit output | | 32.9 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 14.3 |
| ....land transport; transport via pipelines | Reduced time to respond to customer or supplier needs | | 28.7 |
| Improved quality of goods or services | | 14.9 |
| Reduced costs per unit output | | 27.3 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 7.6 |
| ....water transport | Reduced time to respond to customer or supplier needs | | |
| Improved quality of goods or services | | |
| Reduced costs per unit output | | |
| Improved employee satisfaction and/or reduced rates of employee turnover | | |
| ....air transport | Reduced time to respond to customer or supplier needs | | |
| Improved quality of goods or services | | |
| Reduced costs per unit output | | |
| Improved employee satisfaction and/or reduced rates of employee turnover | | |
| ....supporting and auxiliary transport activities; activities of travel agencies | Reduced time to respond to customer or supplier needs | | 14.3 |
| Improved quality of goods or services | | 16.7 |
| Reduced costs per unit output | | 5.6 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 5.6 |
| ....post and telecommunications | Reduced time to respond to customer or supplier needs | | 3.7 |
| Improved quality of goods or services | | 2.5 |
| Reduced costs per unit output | | 0.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 1.2 |
| ..financial intermediation | Reduced time to respond to customer or supplier needs | | 2.6 |
| Improved quality of goods or services | | 2.6 |
| Reduced costs per unit output | | 0.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 1.1 |
| ....financial intermediation, except insurance and pension funding | Reduced time to respond to customer or supplier needs | | 1.5 |
| Improved quality of goods or services | | 1.5 |
| Reduced costs per unit output | | 0.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| ....insurance and pension funding, except compulsory social security | Reduced time to respond to customer or supplier needs | | |
| Improved quality of goods or services | | |
| Reduced costs per unit output | | |
| Improved employee satisfaction and/or reduced rates of employee turnover | | |
| ....activities auxiliary to financial intermediation | Reduced time to respond to customer or supplier needs | | |
| Improved quality of goods or services | | |
| Reduced costs per unit output | | |
| Improved employee satisfaction and/or reduced rates of employee turnover | | |
| ..computer and related activities | Reduced time to respond to customer or supplier needs | | 2.6 |
| Improved quality of goods or services | | 1.4 |
| Reduced costs per unit output | | 0.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 1.4 |
| ..architectural and engineering activities | Reduced time to respond to customer or supplier needs | | 3.5 |
| Improved quality of goods or services | | 3.5 |
| Reduced costs per unit output | | 1.2 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 1.2 |
| ..technical testing and analysis | Reduced time to respond to customer or supplier needs | | 2.3 |
| Improved quality of goods or services | | 1.1 |
| Reduced costs per unit output | | 1.1 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |