| All enterprises | Economic activities total | 10 and more | Reduced time to respond to customer or supplier needs | | 713.0 |
| Improved quality of goods or services | | 590.0 |
| Reduced costs per unit output | | 394.1 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 304.6 |
| 10-19 | Reduced time to respond to customer or supplier needs | | 260.6 |
| Improved quality of goods or services | | 214.4 |
| Reduced costs per unit output | | 128.1 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 128.8 |
| 20-49 | Reduced time to respond to customer or supplier needs | | 258.1 |
| Improved quality of goods or services | | 201.7 |
| Reduced costs per unit output | | 123.2 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 102.0 |
| 50-99 | Reduced time to respond to customer or supplier needs | | 91.7 |
| Improved quality of goods or services | | 87.5 |
| Reduced costs per unit output | | 73.5 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 34.2 |
| 100-249 | Reduced time to respond to customer or supplier needs | | 65.2 |
| Improved quality of goods or services | | 63.2 |
| Reduced costs per unit output | | 40.2 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 30.4 |
| 250 and more | Reduced time to respond to customer or supplier needs | | 37.4 |
| Improved quality of goods or services | | 23.1 |
| Reduced costs per unit output | | 29.1 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 9.2 |
| Industry | 10 and more | Reduced time to respond to customer or supplier needs | | 344.0 |
| Improved quality of goods or services | | 315.1 |
| Reduced costs per unit output | | 214.7 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 154.1 |
| 10-19 | Reduced time to respond to customer or supplier needs | | 97.4 |
| Improved quality of goods or services | | 91.1 |
| Reduced costs per unit output | | 42.4 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 53.4 |
| 20-49 | Reduced time to respond to customer or supplier needs | | 100.4 |
| Improved quality of goods or services | | 90.6 |
| Reduced costs per unit output | | 58.8 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 48.9 |
| 50-99 | Reduced time to respond to customer or supplier needs | | 66.0 |
| Improved quality of goods or services | | 67.2 |
| Reduced costs per unit output | | 55.1 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 25.6 |
| 100-249 | Reduced time to respond to customer or supplier needs | | 48.9 |
| Improved quality of goods or services | | 47.1 |
| Reduced costs per unit output | | 32.3 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 20.0 |
| 250 and more | Reduced time to respond to customer or supplier needs | | 31.4 |
| Improved quality of goods or services | | 19.1 |
| Reduced costs per unit output | | 26.1 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 6.2 |
| ..mining and quarrying | 10 and more | Reduced time to respond to customer or supplier needs | | 6.0 |
| Improved quality of goods or services | | 5.7 |
| Reduced costs per unit output | | 3.5 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 1.2 |
| 10-19 | Reduced time to respond to customer or supplier needs | | 3.8 |
| Improved quality of goods or services | | 2.5 |
| Reduced costs per unit output | | 1.3 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| 20-49 | Reduced time to respond to customer or supplier needs | | 1.2 |
| Improved quality of goods or services | | 2.2 |
| Reduced costs per unit output | | 1.2 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 1.2 |
| 50-99 | Reduced time to respond to customer or supplier needs | | 0.0 |
| Improved quality of goods or services | | 0.0 |
| Reduced costs per unit output | | 0.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| 100-249 | Reduced time to respond to customer or supplier needs | | |
| Improved quality of goods or services | | |
| Reduced costs per unit output | | |
| Improved employee satisfaction and/or reduced rates of employee turnover | | |
| 250 and more | Reduced time to respond to customer or supplier needs | | |
| Improved quality of goods or services | | |
| Reduced costs per unit output | | |
| Improved employee satisfaction and/or reduced rates of employee turnover | | |
| ..manufacturing | 10 and more | Reduced time to respond to customer or supplier needs | | 328.2 |
| Improved quality of goods or services | | 299.6 |
| Reduced costs per unit output | | 201.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 148.2 |
| 10-19 | Reduced time to respond to customer or supplier needs | | 91.4 |
| Improved quality of goods or services | | 87.3 |
| Reduced costs per unit output | | 37.8 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 52.2 |
| 20-49 | Reduced time to respond to customer or supplier needs | | 96.0 |
| Improved quality of goods or services | | 85.2 |
| Reduced costs per unit output | | 57.6 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 45.4 |
| 50-99 | Reduced time to respond to customer or supplier needs | | 63.6 |
| Improved quality of goods or services | | 64.8 |
| Reduced costs per unit output | | 51.5 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 24.4 |
| 100-249 | Reduced time to respond to customer or supplier needs | | 47.9 |
| Improved quality of goods or services | | 45.1 |
| Reduced costs per unit output | | 30.1 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 20.0 |
| 250 and more | Reduced time to respond to customer or supplier needs | | 29.4 |
| Improved quality of goods or services | | 17.1 |
| Reduced costs per unit output | | 24.1 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 6.2 |
| ..electricity, gas and water supply | 10 and more | Reduced time to respond to customer or supplier needs | | 9.8 |
| Improved quality of goods or services | | 9.8 |
| Reduced costs per unit output | | 10.2 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 4.6 |
| 10-19 | Reduced time to respond to customer or supplier needs | | 2.2 |
| Improved quality of goods or services | | 1.2 |
| Reduced costs per unit output | | 3.4 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 1.2 |
| 20-49 | Reduced time to respond to customer or supplier needs | | 3.2 |
| Improved quality of goods or services | | 3.2 |
| Reduced costs per unit output | | 0.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 2.2 |
| 50-99 | Reduced time to respond to customer or supplier needs | | 2.4 |
| Improved quality of goods or services | | 2.4 |
| Reduced costs per unit output | | 3.6 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 1.2 |
| 100-249 | Reduced time to respond to customer or supplier needs | | 1.0 |
| Improved quality of goods or services | | 1.0 |
| Reduced costs per unit output | | 1.2 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| 250 and more | Reduced time to respond to customer or supplier needs | | 1.0 |
| Improved quality of goods or services | | 2.0 |
| Reduced costs per unit output | | 2.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| Services | 10 and more | Reduced time to respond to customer or supplier needs | | 368.9 |
| Improved quality of goods or services | | 274.9 |
| Reduced costs per unit output | | 179.4 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 150.5 |
| 10-19 | Reduced time to respond to customer or supplier needs | | 163.2 |
| Improved quality of goods or services | | 123.4 |
| Reduced costs per unit output | | 85.6 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 75.4 |
| 20-49 | Reduced time to respond to customer or supplier needs | | 157.6 |
| Improved quality of goods or services | | 111.1 |
| Reduced costs per unit output | | 64.4 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 53.2 |
| 50-99 | Reduced time to respond to customer or supplier needs | | 25.8 |
| Improved quality of goods or services | | 20.3 |
| Reduced costs per unit output | | 18.4 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 8.5 |
| 100-249 | Reduced time to respond to customer or supplier needs | | 16.3 |
| Improved quality of goods or services | | 16.1 |
| Reduced costs per unit output | | 7.9 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 10.4 |
| 250 and more | Reduced time to respond to customer or supplier needs | | 6.0 |
| Improved quality of goods or services | | 4.0 |
| Reduced costs per unit output | | 3.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 3.0 |
| ..wholesale trade and commission trade | 10 and more | Reduced time to respond to customer or supplier needs | | 182.2 |
| Improved quality of goods or services | | 157.0 |
| Reduced costs per unit output | | 95.4 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 88.0 |
| 10-19 | Reduced time to respond to customer or supplier needs | | 89.6 |
| Improved quality of goods or services | | 89.6 |
| Reduced costs per unit output | | 52.3 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 52.3 |
| 20-49 | Reduced time to respond to customer or supplier needs | | 79.8 |
| Improved quality of goods or services | | 59.8 |
| Reduced costs per unit output | | 33.2 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 33.2 |
| 50-99 | Reduced time to respond to customer or supplier needs | | 8.3 |
| Improved quality of goods or services | | 4.1 |
| Reduced costs per unit output | | 5.5 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 1.4 |
| 100-249 | Reduced time to respond to customer or supplier needs | | |
| Improved quality of goods or services | | |
| Reduced costs per unit output | | |
| Improved employee satisfaction and/or reduced rates of employee turnover | | |
| 250 and more | Reduced time to respond to customer or supplier needs | | |
| Improved quality of goods or services | | |
| Reduced costs per unit output | | |
| Improved employee satisfaction and/or reduced rates of employee turnover | | |
| ..transport, storage and communications | 10 and more | Reduced time to respond to customer or supplier needs | | 120.0 |
| Improved quality of goods or services | | 73.7 |
| Reduced costs per unit output | | 68.6 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 42.6 |
| 10-19 | Reduced time to respond to customer or supplier needs | | 48.7 |
| Improved quality of goods or services | | 27.7 |
| Reduced costs per unit output | | 31.1 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 16.4 |
| 20-49 | Reduced time to respond to customer or supplier needs | | 44.4 |
| Improved quality of goods or services | | 21.5 |
| Reduced costs per unit output | | 24.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 11.1 |
| 50-99 | Reduced time to respond to customer or supplier needs | | 13.1 |
| Improved quality of goods or services | | 10.8 |
| Reduced costs per unit output | | 7.9 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 4.7 |
| 100-249 | Reduced time to respond to customer or supplier needs | | 9.8 |
| Improved quality of goods or services | | 10.7 |
| Reduced costs per unit output | | 3.5 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 8.3 |
| 250 and more | Reduced time to respond to customer or supplier needs | | 4.0 |
| Improved quality of goods or services | | 3.0 |
| Reduced costs per unit output | | 2.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 2.0 |
| ..financial intermediation | 10 and more | Reduced time to respond to customer or supplier needs | | 18.3 |
| Improved quality of goods or services | | 13.7 |
| Reduced costs per unit output | | 6.5 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 7.2 |
| 10-19 | Reduced time to respond to customer or supplier needs | | 3.3 |
| Improved quality of goods or services | | 2.2 |
| Reduced costs per unit output | | 1.1 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 1.1 |
| 20-49 | Reduced time to respond to customer or supplier needs | | 10.0 |
| Improved quality of goods or services | | 8.5 |
| Reduced costs per unit output | | 1.4 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 4.1 |
| 50-99 | Reduced time to respond to customer or supplier needs | | 1.0 |
| Improved quality of goods or services | | 1.0 |
| Reduced costs per unit output | | 3.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| 100-249 | Reduced time to respond to customer or supplier needs | | 2.0 |
| Improved quality of goods or services | | 1.0 |
| Reduced costs per unit output | | 1.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 1.0 |
| 250 and more | Reduced time to respond to customer or supplier needs | | 2.0 |
| Improved quality of goods or services | | 1.0 |
| Reduced costs per unit output | | 0.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 1.0 |
| ..computer and related activities, architectural and engineering activities, technical testing and analysis | 10 and more | Reduced time to respond to customer or supplier needs | | 48.5 |
| Improved quality of goods or services | | 30.5 |
| Reduced costs per unit output | | 8.9 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 12.7 |
| 10-19 | Reduced time to respond to customer or supplier needs | | 21.6 |
| Improved quality of goods or services | | 3.9 |
| Reduced costs per unit output | | 1.2 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 5.6 |
| 20-49 | Reduced time to respond to customer or supplier needs | | 23.4 |
| Improved quality of goods or services | | 21.2 |
| Reduced costs per unit output | | 5.8 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 4.7 |
| 50-99 | Reduced time to respond to customer or supplier needs | | 3.4 |
| Improved quality of goods or services | | 4.4 |
| Reduced costs per unit output | | 2.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 2.4 |
| 100-249 | Reduced time to respond to customer or supplier needs | | 0.0 |
| Improved quality of goods or services | | 1.0 |
| Reduced costs per unit output | | 0.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| 250 and more | Reduced time to respond to customer or supplier needs | | 0.0 |
| Improved quality of goods or services | | 0.0 |
| Reduced costs per unit output | | 0.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| Enterprises with innovative activities during 2002–2004 | Economic activities total | 10 and more | Reduced time to respond to customer or supplier needs | | 569.1 |
| Improved quality of goods or services | | 458.7 |
| Reduced costs per unit output | | 286.9 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 252.0 |
| 10-19 | Reduced time to respond to customer or supplier needs | | 201.0 |
| Improved quality of goods or services | | 170.1 |
| Reduced costs per unit output | | 89.3 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 111.0 |
| 20-49 | Reduced time to respond to customer or supplier needs | | 213.5 |
| Improved quality of goods or services | | 153.4 |
| Reduced costs per unit output | | 93.8 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 80.5 |
| 50-99 | Reduced time to respond to customer or supplier needs | | 64.2 |
| Improved quality of goods or services | | 63.5 |
| Reduced costs per unit output | | 54.5 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 27.5 |
| 100-249 | Reduced time to respond to customer or supplier needs | | 54.0 |
| Improved quality of goods or services | | 49.7 |
| Reduced costs per unit output | | 27.8 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 23.9 |
| 250 and more | Reduced time to respond to customer or supplier needs | | 36.4 |
| Improved quality of goods or services | | 22.1 |
| Reduced costs per unit output | | 21.5 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 9.2 |
| Industry | 10 and more | Reduced time to respond to customer or supplier needs | | 268.0 |
| Improved quality of goods or services | | 235.5 |
| Reduced costs per unit output | | 154.8 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 122.1 |
| 10-19 | Reduced time to respond to customer or supplier needs | | 72.0 |
| Improved quality of goods or services | | 69.1 |
| Reduced costs per unit output | | 30.7 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 42.8 |
| 20-49 | Reduced time to respond to customer or supplier needs | | 76.7 |
| Improved quality of goods or services | | 59.2 |
| Reduced costs per unit output | | 41.1 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 34.1 |
| 50-99 | Reduced time to respond to customer or supplier needs | | 46.7 |
| Improved quality of goods or services | | 48.5 |
| Reduced costs per unit output | | 39.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 23.2 |
| 100-249 | Reduced time to respond to customer or supplier needs | | 42.3 |
| Improved quality of goods or services | | 40.6 |
| Reduced costs per unit output | | 24.5 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 15.8 |
| 250 and more | Reduced time to respond to customer or supplier needs | | 30.4 |
| Improved quality of goods or services | | 18.1 |
| Reduced costs per unit output | | 19.5 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 6.2 |
| ..mining and quarrying | 10 and more | Reduced time to respond to customer or supplier needs | | 3.5 |
| Improved quality of goods or services | | 4.5 |
| Reduced costs per unit output | | 2.3 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| 10-19 | Reduced time to respond to customer or supplier needs | | 2.5 |
| Improved quality of goods or services | | 2.5 |
| Reduced costs per unit output | | 1.3 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| 20-49 | Reduced time to respond to customer or supplier needs | | 0.0 |
| Improved quality of goods or services | | 1.0 |
| Reduced costs per unit output | | 0.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| 50-99 | Reduced time to respond to customer or supplier needs | | 0.0 |
| Improved quality of goods or services | | 0.0 |
| Reduced costs per unit output | | 0.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| 100-249 | Reduced time to respond to customer or supplier needs | | |
| Improved quality of goods or services | | |
| Reduced costs per unit output | | |
| Improved employee satisfaction and/or reduced rates of employee turnover | | |
| 250 and more | Reduced time to respond to customer or supplier needs | | |
| Improved quality of goods or services | | |
| Reduced costs per unit output | | |
| Improved employee satisfaction and/or reduced rates of employee turnover | | |
| ..manufacturing | 10 and more | Reduced time to respond to customer or supplier needs | | 259.1 |
| Improved quality of goods or services | | 226.6 |
| Reduced costs per unit output | | 149.1 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 120.9 |
| 10-19 | Reduced time to respond to customer or supplier needs | | 68.5 |
| Improved quality of goods or services | | 66.6 |
| Reduced costs per unit output | | 29.4 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 42.8 |
| 20-49 | Reduced time to respond to customer or supplier needs | | 75.6 |
| Improved quality of goods or services | | 58.2 |
| Reduced costs per unit output | | 41.1 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 34.1 |
| 50-99 | Reduced time to respond to customer or supplier needs | | 44.3 |
| Improved quality of goods or services | | 46.1 |
| Reduced costs per unit output | | 36.6 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 22.0 |
| 100-249 | Reduced time to respond to customer or supplier needs | | 41.3 |
| Improved quality of goods or services | | 38.6 |
| Reduced costs per unit output | | 23.5 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 15.8 |
| 250 and more | Reduced time to respond to customer or supplier needs | | 29.4 |
| Improved quality of goods or services | | 17.1 |
| Reduced costs per unit output | | 18.5 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 6.2 |
| ..electricity, gas and water supply | 10 and more | Reduced time to respond to customer or supplier needs | | 5.5 |
| Improved quality of goods or services | | 4.4 |
| Reduced costs per unit output | | 3.4 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 1.2 |
| 10-19 | Reduced time to respond to customer or supplier needs | | 1.0 |
| Improved quality of goods or services | | 0.0 |
| Reduced costs per unit output | | 0.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| 20-49 | Reduced time to respond to customer or supplier needs | | 1.1 |
| Improved quality of goods or services | | 0.0 |
| Reduced costs per unit output | | 0.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| 50-99 | Reduced time to respond to customer or supplier needs | | |
| Improved quality of goods or services | | |
| Reduced costs per unit output | | |
| Improved employee satisfaction and/or reduced rates of employee turnover | | |
| 100-249 | Reduced time to respond to customer or supplier needs | | 1.0 |
| Improved quality of goods or services | | 1.0 |
| Reduced costs per unit output | | 0.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| 250 and more | Reduced time to respond to customer or supplier needs | | |
| Improved quality of goods or services | | |
| Reduced costs per unit output | | |
| Improved employee satisfaction and/or reduced rates of employee turnover | | |
| Services | 10 and more | Reduced time to respond to customer or supplier needs | | 301.1 |
| Improved quality of goods or services | | 223.2 |
| Reduced costs per unit output | | 132.1 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 130.0 |
| 10-19 | Reduced time to respond to customer or supplier needs | | 129.0 |
| Improved quality of goods or services | | 101.0 |
| Reduced costs per unit output | | 58.6 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 68.2 |
| 20-49 | Reduced time to respond to customer or supplier needs | | 136.8 |
| Improved quality of goods or services | | 94.2 |
| Reduced costs per unit output | | 52.7 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 46.4 |
| 50-99 | Reduced time to respond to customer or supplier needs | | 17.5 |
| Improved quality of goods or services | | 15.0 |
| Reduced costs per unit output | | 15.5 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 4.2 |
| 100-249 | Reduced time to respond to customer or supplier needs | | 11.7 |
| Improved quality of goods or services | | 9.1 |
| Reduced costs per unit output | | 3.2 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 8.1 |
| 250 and more | Reduced time to respond to customer or supplier needs | | 6.0 |
| Improved quality of goods or services | | 4.0 |
| Reduced costs per unit output | | 2.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 3.0 |
| ..wholesale trade and commission trade | 10 and more | Reduced time to respond to customer or supplier needs | | 171.9 |
| Improved quality of goods or services | | 148.1 |
| Reduced costs per unit output | | 83.3 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 85.5 |
| 10-19 | Reduced time to respond to customer or supplier needs | | 89.6 |
| Improved quality of goods or services | | 89.6 |
| Reduced costs per unit output | | 44.8 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 52.3 |
| 20-49 | Reduced time to respond to customer or supplier needs | | 73.1 |
| Improved quality of goods or services | | 53.2 |
| Reduced costs per unit output | | 33.2 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 33.2 |
| 50-99 | Reduced time to respond to customer or supplier needs | | 6.9 |
| Improved quality of goods or services | | 4.1 |
| Reduced costs per unit output | | 4.1 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| 100-249 | Reduced time to respond to customer or supplier needs | | |
| Improved quality of goods or services | | |
| Reduced costs per unit output | | |
| Improved employee satisfaction and/or reduced rates of employee turnover | | |
| 250 and more | Reduced time to respond to customer or supplier needs | | |
| Improved quality of goods or services | | |
| Reduced costs per unit output | | |
| Improved employee satisfaction and/or reduced rates of employee turnover | | |
| ..transport, storage and communications | 10 and more | Reduced time to respond to customer or supplier needs | | 73.4 |
| Improved quality of goods or services | | 39.6 |
| Reduced costs per unit output | | 35.7 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 28.2 |
| 10-19 | Reduced time to respond to customer or supplier needs | | 16.7 |
| Improved quality of goods or services | | 6.4 |
| Reduced costs per unit output | | 11.5 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 10.4 |
| 20-49 | Reduced time to respond to customer or supplier needs | | 37.5 |
| Improved quality of goods or services | | 17.4 |
| Reduced costs per unit output | | 14.6 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 5.6 |
| 50-99 | Reduced time to respond to customer or supplier needs | | 7.6 |
| Improved quality of goods or services | | 6.8 |
| Reduced costs per unit output | | 6.4 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 3.2 |
| 100-249 | Reduced time to respond to customer or supplier needs | | 7.5 |
| Improved quality of goods or services | | 6.0 |
| Reduced costs per unit output | | 1.1 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 7.1 |
| 250 and more | Reduced time to respond to customer or supplier needs | | 4.0 |
| Improved quality of goods or services | | 3.0 |
| Reduced costs per unit output | | 2.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 2.0 |
| ..financial intermediation | 10 and more | Reduced time to respond to customer or supplier needs | | 15.7 |
| Improved quality of goods or services | | 11.1 |
| Reduced costs per unit output | | 6.5 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 6.1 |
| 10-19 | Reduced time to respond to customer or supplier needs | | 2.2 |
| Improved quality of goods or services | | 1.1 |
| Reduced costs per unit output | | 1.1 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| 20-49 | Reduced time to respond to customer or supplier needs | | |
| Improved quality of goods or services | | |
| Reduced costs per unit output | | |
| Improved employee satisfaction and/or reduced rates of employee turnover | | |
| 50-99 | Reduced time to respond to customer or supplier needs | | 1.0 |
| Improved quality of goods or services | | 1.0 |
| Reduced costs per unit output | | 3.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| 100-249 | Reduced time to respond to customer or supplier needs | | |
| Improved quality of goods or services | | |
| Reduced costs per unit output | | |
| Improved employee satisfaction and/or reduced rates of employee turnover | | |
| 250 and more | Reduced time to respond to customer or supplier needs | | 2.0 |
| Improved quality of goods or services | | 1.0 |
| Reduced costs per unit output | | 0.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 1.0 |
| ..computer and related activities, architectural and engineering activities, technical testing and analysis | 10 and more | Reduced time to respond to customer or supplier needs | | 40.1 |
| Improved quality of goods or services | | 24.5 |
| Reduced costs per unit output | | 6.7 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 10.1 |
| 10-19 | Reduced time to respond to customer or supplier needs | | 20.5 |
| Improved quality of goods or services | | 3.9 |
| Reduced costs per unit output | | 1.2 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 5.6 |
| 20-49 | Reduced time to respond to customer or supplier needs | | 17.6 |
| Improved quality of goods or services | | 16.6 |
| Reduced costs per unit output | | 3.5 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 3.5 |
| 50-99 | Reduced time to respond to customer or supplier needs | | |
| Improved quality of goods or services | | |
| Reduced costs per unit output | | |
| Improved employee satisfaction and/or reduced rates of employee turnover | | |
| 100-249 | Reduced time to respond to customer or supplier needs | | |
| Improved quality of goods or services | | |
| Reduced costs per unit output | | |
| Improved employee satisfaction and/or reduced rates of employee turnover | | |
| 250 and more | Reduced time to respond to customer or supplier needs | | 0.0 |
| Improved quality of goods or services | | 0.0 |
| Reduced costs per unit output | | 0.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| Enterprises without innovative activities during 2002–2004 | Economic activities total | 10 and more | Reduced time to respond to customer or supplier needs | | 143.8 |
| Improved quality of goods or services | | 131.3 |
| Reduced costs per unit output | | 107.2 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 52.5 |
| 10-19 | Reduced time to respond to customer or supplier needs | | 59.6 |
| Improved quality of goods or services | | 44.4 |
| Reduced costs per unit output | | 38.8 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 17.8 |
| 20-49 | Reduced time to respond to customer or supplier needs | | 44.6 |
| Improved quality of goods or services | | 48.3 |
| Reduced costs per unit output | | 29.4 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 21.5 |
| 50-99 | Reduced time to respond to customer or supplier needs | | 27.5 |
| Improved quality of goods or services | | 24.1 |
| Reduced costs per unit output | | 19.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 6.7 |
| 100-249 | Reduced time to respond to customer or supplier needs | | 11.2 |
| Improved quality of goods or services | | 13.5 |
| Reduced costs per unit output | | 12.4 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 6.5 |
| 250 and more | Reduced time to respond to customer or supplier needs | | 1.0 |
| Improved quality of goods or services | | 1.0 |
| Reduced costs per unit output | | 7.6 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| Industry | 10 and more | Reduced time to respond to customer or supplier needs | | 76.0 |
| Improved quality of goods or services | | 79.6 |
| Reduced costs per unit output | | 59.9 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 32.0 |
| 10-19 | Reduced time to respond to customer or supplier needs | | 25.4 |
| Improved quality of goods or services | | 22.0 |
| Reduced costs per unit output | | 11.8 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 10.6 |
| 20-49 | Reduced time to respond to customer or supplier needs | | 23.7 |
| Improved quality of goods or services | | 31.4 |
| Reduced costs per unit output | | 17.7 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 14.8 |
| 50-99 | Reduced time to respond to customer or supplier needs | | 19.2 |
| Improved quality of goods or services | | 18.7 |
| Reduced costs per unit output | | 16.1 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 2.4 |
| 100-249 | Reduced time to respond to customer or supplier needs | | 6.6 |
| Improved quality of goods or services | | 6.5 |
| Reduced costs per unit output | | 7.7 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 4.2 |
| 250 and more | Reduced time to respond to customer or supplier needs | | 1.0 |
| Improved quality of goods or services | | 1.0 |
| Reduced costs per unit output | | 6.6 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| ..mining and quarrying | 10 and more | Reduced time to respond to customer or supplier needs | | 2.5 |
| Improved quality of goods or services | | 1.2 |
| Reduced costs per unit output | | 1.2 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 1.2 |
| 10-19 | Reduced time to respond to customer or supplier needs | | 1.3 |
| Improved quality of goods or services | | 0.0 |
| Reduced costs per unit output | | 0.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| 20-49 | Reduced time to respond to customer or supplier needs | | 1.2 |
| Improved quality of goods or services | | 1.2 |
| Reduced costs per unit output | | 1.2 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 1.2 |
| 50-99 | Reduced time to respond to customer or supplier needs | | 0.0 |
| Improved quality of goods or services | | 0.0 |
| Reduced costs per unit output | | 0.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| 100-249 | Reduced time to respond to customer or supplier needs | | 0.0 |
| Improved quality of goods or services | | 0.0 |
| Reduced costs per unit output | | 0.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| 250 and more | Reduced time to respond to customer or supplier needs | | 0.0 |
| Improved quality of goods or services | | 0.0 |
| Reduced costs per unit output | | 0.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| ..manufacturing | 10 and more | Reduced time to respond to customer or supplier needs | | 69.2 |
| Improved quality of goods or services | | 73.0 |
| Reduced costs per unit output | | 51.9 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 27.4 |
| 10-19 | Reduced time to respond to customer or supplier needs | | 22.9 |
| Improved quality of goods or services | | 20.8 |
| Reduced costs per unit output | | 8.4 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 9.4 |
| 20-49 | Reduced time to respond to customer or supplier needs | | 20.4 |
| Improved quality of goods or services | | 27.0 |
| Reduced costs per unit output | | 16.5 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 11.4 |
| 50-99 | Reduced time to respond to customer or supplier needs | | 19.2 |
| Improved quality of goods or services | | 18.7 |
| Reduced costs per unit output | | 14.9 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 2.4 |
| 100-249 | Reduced time to respond to customer or supplier needs | | 6.6 |
| Improved quality of goods or services | | 6.5 |
| Reduced costs per unit output | | 6.5 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 4.2 |
| 250 and more | Reduced time to respond to customer or supplier needs | | 0.0 |
| Improved quality of goods or services | | 0.0 |
| Reduced costs per unit output | | 5.6 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| ..electricity, gas and water supply | 10 and more | Reduced time to respond to customer or supplier needs | | 4.4 |
| Improved quality of goods or services | | 5.4 |
| Reduced costs per unit output | | 6.8 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 3.4 |
| 10-19 | Reduced time to respond to customer or supplier needs | | 1.2 |
| Improved quality of goods or services | | 1.2 |
| Reduced costs per unit output | | 3.4 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 1.2 |
| 20-49 | Reduced time to respond to customer or supplier needs | | 2.1 |
| Improved quality of goods or services | | 3.2 |
| Reduced costs per unit output | | 0.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 2.2 |
| 50-99 | Reduced time to respond to customer or supplier needs | | |
| Improved quality of goods or services | | |
| Reduced costs per unit output | | |
| Improved employee satisfaction and/or reduced rates of employee turnover | | |
| 100-249 | Reduced time to respond to customer or supplier needs | | 0.0 |
| Improved quality of goods or services | | 0.0 |
| Reduced costs per unit output | | 1.2 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| 250 and more | Reduced time to respond to customer or supplier needs | | |
| Improved quality of goods or services | | |
| Reduced costs per unit output | | |
| Improved employee satisfaction and/or reduced rates of employee turnover | | |
| Services | 10 and more | Reduced time to respond to customer or supplier needs | | 67.9 |
| Improved quality of goods or services | | 51.6 |
| Reduced costs per unit output | | 47.2 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 20.5 |
| 10-19 | Reduced time to respond to customer or supplier needs | | 34.2 |
| Improved quality of goods or services | | 22.4 |
| Reduced costs per unit output | | 27.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 7.2 |
| 20-49 | Reduced time to respond to customer or supplier needs | | 20.8 |
| Improved quality of goods or services | | 16.9 |
| Reduced costs per unit output | | 11.7 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 6.7 |
| 50-99 | Reduced time to respond to customer or supplier needs | | 8.3 |
| Improved quality of goods or services | | 5.4 |
| Reduced costs per unit output | | 2.9 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 4.3 |
| 100-249 | Reduced time to respond to customer or supplier needs | | 4.6 |
| Improved quality of goods or services | | 7.0 |
| Reduced costs per unit output | | 4.7 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 2.3 |
| 250 and more | Reduced time to respond to customer or supplier needs | | 0.0 |
| Improved quality of goods or services | | 0.0 |
| Reduced costs per unit output | | 1.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| ..wholesale trade and commission trade | 10 and more | Reduced time to respond to customer or supplier needs | | 10.3 |
| Improved quality of goods or services | | 8.9 |
| Reduced costs per unit output | | 12.1 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 2.5 |
| 10-19 | Reduced time to respond to customer or supplier needs | | 0.0 |
| Improved quality of goods or services | | 0.0 |
| Reduced costs per unit output | | 7.5 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| 20-49 | Reduced time to respond to customer or supplier needs | | 6.6 |
| Improved quality of goods or services | | 6.6 |
| Reduced costs per unit output | | 0.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| 50-99 | Reduced time to respond to customer or supplier needs | | 1.4 |
| Improved quality of goods or services | | 0.0 |
| Reduced costs per unit output | | 1.4 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 1.4 |
| 100-249 | Reduced time to respond to customer or supplier needs | | |
| Improved quality of goods or services | | |
| Reduced costs per unit output | | |
| Improved employee satisfaction and/or reduced rates of employee turnover | | |
| 250 and more | Reduced time to respond to customer or supplier needs | | |
| Improved quality of goods or services | | |
| Reduced costs per unit output | | |
| Improved employee satisfaction and/or reduced rates of employee turnover | | |
| ..transport, storage and communications | 10 and more | Reduced time to respond to customer or supplier needs | | 46.6 |
| Improved quality of goods or services | | 34.1 |
| Reduced costs per unit output | | 32.9 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 14.3 |
| 10-19 | Reduced time to respond to customer or supplier needs | | 31.9 |
| Improved quality of goods or services | | 21.3 |
| Reduced costs per unit output | | 19.5 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 6.1 |
| 20-49 | Reduced time to respond to customer or supplier needs | | 6.9 |
| Improved quality of goods or services | | 4.1 |
| Reduced costs per unit output | | 9.4 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 5.6 |
| 50-99 | Reduced time to respond to customer or supplier needs | | 5.5 |
| Improved quality of goods or services | | 3.9 |
| Reduced costs per unit output | | 1.5 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 1.5 |
| 100-249 | Reduced time to respond to customer or supplier needs | | 2.3 |
| Improved quality of goods or services | | 4.7 |
| Reduced costs per unit output | | 2.4 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 1.2 |
| 250 and more | Reduced time to respond to customer or supplier needs | | 0.0 |
| Improved quality of goods or services | | 0.0 |
| Reduced costs per unit output | | 0.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| ..financial intermediation | 10 and more | Reduced time to respond to customer or supplier needs | | 2.6 |
| Improved quality of goods or services | | 2.6 |
| Reduced costs per unit output | | 0.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 1.1 |
| 10-19 | Reduced time to respond to customer or supplier needs | | 1.1 |
| Improved quality of goods or services | | 1.1 |
| Reduced costs per unit output | | 0.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 1.1 |
| 20-49 | Reduced time to respond to customer or supplier needs | | |
| Improved quality of goods or services | | |
| Reduced costs per unit output | | |
| Improved employee satisfaction and/or reduced rates of employee turnover | | |
| 50-99 | Reduced time to respond to customer or supplier needs | | 0.0 |
| Improved quality of goods or services | | 0.0 |
| Reduced costs per unit output | | 0.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| 100-249 | Reduced time to respond to customer or supplier needs | | |
| Improved quality of goods or services | | |
| Reduced costs per unit output | | |
| Improved employee satisfaction and/or reduced rates of employee turnover | | |
| 250 and more | Reduced time to respond to customer or supplier needs | | 0.0 |
| Improved quality of goods or services | | 0.0 |
| Reduced costs per unit output | | 0.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| ..computer and related activities, architectural and engineering activities, technical testing and analysis | 10 and more | Reduced time to respond to customer or supplier needs | | 8.4 |
| Improved quality of goods or services | | 6.0 |
| Reduced costs per unit output | | 2.3 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 2.6 |
| 10-19 | Reduced time to respond to customer or supplier needs | | 1.2 |
| Improved quality of goods or services | | 0.0 |
| Reduced costs per unit output | | 0.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| 20-49 | Reduced time to respond to customer or supplier needs | | 5.8 |
| Improved quality of goods or services | | 4.6 |
| Reduced costs per unit output | | 2.3 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 1.2 |
| 50-99 | Reduced time to respond to customer or supplier needs | | |
| Improved quality of goods or services | | |
| Reduced costs per unit output | | |
| Improved employee satisfaction and/or reduced rates of employee turnover | | |
| 100-249 | Reduced time to respond to customer or supplier needs | | |
| Improved quality of goods or services | | |
| Reduced costs per unit output | | |
| Improved employee satisfaction and/or reduced rates of employee turnover | | |
| 250 and more | Reduced time to respond to customer or supplier needs | | 0.0 |
| Improved quality of goods or services | | 0.0 |
| Reduced costs per unit output | | 0.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |