| All enterprises | Economic activities total | 10 and more | Reduced time to respond to customer or supplier needs | | 733.5 |
| Improved quality of goods or services | | 635.8 |
| Reduced costs per unit output | | 374.7 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 334.7 |
| Improved communication or information sharing in enterprise | | 393.9 |
| 10-19 | Reduced time to respond to customer or supplier needs | | 294.2 |
| Improved quality of goods or services | | 223.3 |
| Reduced costs per unit output | | 115.1 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 97.8 |
| Improved communication or information sharing in enterprise | | 116.2 |
| 20-49 | Reduced time to respond to customer or supplier needs | | 230.6 |
| Improved quality of goods or services | | 230.7 |
| Reduced costs per unit output | | 142.4 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 141.7 |
| Improved communication or information sharing in enterprise | | 155.7 |
| 50-99 | Reduced time to respond to customer or supplier needs | | 91.1 |
| Improved quality of goods or services | | 86.1 |
| Reduced costs per unit output | | 54.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 41.5 |
| Improved communication or information sharing in enterprise | | 57.7 |
| 100-249 | Reduced time to respond to customer or supplier needs | | 80.5 |
| Improved quality of goods or services | | 69.3 |
| Reduced costs per unit output | | 42.7 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 44.5 |
| Improved communication or information sharing in enterprise | | 48.8 |
| 250 and more | Reduced time to respond to customer or supplier needs | | 37.2 |
| Improved quality of goods or services | | 26.4 |
| Reduced costs per unit output | | 20.6 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 9.3 |
| Improved communication or information sharing in enterprise | | 15.6 |
| Industry | 10 and more | Reduced time to respond to customer or supplier needs | | 331.0 |
| Improved quality of goods or services | | 317.0 |
| Reduced costs per unit output | | 210.3 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 156.2 |
| Improved communication or information sharing in enterprise | | 191.7 |
| 10-19 | Reduced time to respond to customer or supplier needs | | 81.1 |
| Improved quality of goods or services | | 73.1 |
| Reduced costs per unit output | | 46.4 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 34.4 |
| Improved communication or information sharing in enterprise | | 49.3 |
| 20-49 | Reduced time to respond to customer or supplier needs | | 107.5 |
| Improved quality of goods or services | | 114.2 |
| Reduced costs per unit output | | 82.1 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 60.3 |
| Improved communication or information sharing in enterprise | | 62.5 |
| 50-99 | Reduced time to respond to customer or supplier needs | | 58.7 |
| Improved quality of goods or services | | 61.8 |
| Reduced costs per unit output | | 39.7 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 24.9 |
| Improved communication or information sharing in enterprise | | 38.5 |
| 100-249 | Reduced time to respond to customer or supplier needs | | 55.1 |
| Improved quality of goods or services | | 48.9 |
| Reduced costs per unit output | | 30.1 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 29.6 |
| Improved communication or information sharing in enterprise | | 30.0 |
| 250 and more | Reduced time to respond to customer or supplier needs | | 28.7 |
| Improved quality of goods or services | | 18.9 |
| Reduced costs per unit output | | 12.1 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 7.0 |
| Improved communication or information sharing in enterprise | | 11.3 |
| ..mining and quarrying | 10 and more | Reduced time to respond to customer or supplier needs | | 3.5 |
| Improved quality of goods or services | | 3.1 |
| Reduced costs per unit output | | 3.8 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 3.6 |
| Improved communication or information sharing in enterprise | | 2.1 |
| 10-19 | Reduced time to respond to customer or supplier needs | | 0.0 |
| Improved quality of goods or services | | 1.1 |
| Reduced costs per unit output | | 1.1 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 1.1 |
| Improved communication or information sharing in enterprise | | 1.1 |
| 20-49 | Reduced time to respond to customer or supplier needs | | 0.0 |
| Improved quality of goods or services | | 0.0 |
| Reduced costs per unit output | | 1.2 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| Improved communication or information sharing in enterprise | | 1.0 |
| 50-99 | Reduced time to respond to customer or supplier needs | | 1.0 |
| Improved quality of goods or services | | 1.0 |
| Reduced costs per unit output | | 0.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| Improved communication or information sharing in enterprise | | 0.0 |
| 100-249 | Reduced time to respond to customer or supplier needs | | |
| Improved quality of goods or services | | |
| Reduced costs per unit output | | |
| Improved employee satisfaction and/or reduced rates of employee turnover | | |
| Improved communication or information sharing in enterprise | | |
| 250 and more | Reduced time to respond to customer or supplier needs | | |
| Improved quality of goods or services | | |
| Reduced costs per unit output | | |
| Improved employee satisfaction and/or reduced rates of employee turnover | | |
| Improved communication or information sharing in enterprise | | |
| ..manufacturing | 10 and more | Reduced time to respond to customer or supplier needs | | 312.4 |
| Improved quality of goods or services | | 300.9 |
| Reduced costs per unit output | | 196.6 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 148.5 |
| Improved communication or information sharing in enterprise | | 182.4 |
| 10-19 | Reduced time to respond to customer or supplier needs | | 80.1 |
| Improved quality of goods or services | | 70.0 |
| Reduced costs per unit output | | 43.3 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 32.3 |
| Improved communication or information sharing in enterprise | | 46.2 |
| 20-49 | Reduced time to respond to customer or supplier needs | | 101.0 |
| Improved quality of goods or services | | 110.9 |
| Reduced costs per unit output | | 78.7 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 59.2 |
| Improved communication or information sharing in enterprise | | 58.3 |
| 50-99 | Reduced time to respond to customer or supplier needs | | 56.5 |
| Improved quality of goods or services | | 60.8 |
| Reduced costs per unit output | | 35.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 24.9 |
| Improved communication or information sharing in enterprise | | 38.5 |
| 100-249 | Reduced time to respond to customer or supplier needs | | 50.2 |
| Improved quality of goods or services | | 44.2 |
| Reduced costs per unit output | | 27.6 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 27.1 |
| Improved communication or information sharing in enterprise | | 29.0 |
| 250 and more | Reduced time to respond to customer or supplier needs | | 24.7 |
| Improved quality of goods or services | | 14.9 |
| Reduced costs per unit output | | 12.1 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 5.0 |
| Improved communication or information sharing in enterprise | | 10.3 |
| ..electricity, gas and water supply | 10 and more | Reduced time to respond to customer or supplier needs | | 15.1 |
| Improved quality of goods or services | | 13.0 |
| Reduced costs per unit output | | 9.9 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 4.1 |
| Improved communication or information sharing in enterprise | | 7.3 |
| 10-19 | Reduced time to respond to customer or supplier needs | | 1.0 |
| Improved quality of goods or services | | 2.0 |
| Reduced costs per unit output | | 2.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 1.0 |
| Improved communication or information sharing in enterprise | | 2.0 |
| 20-49 | Reduced time to respond to customer or supplier needs | | 6.6 |
| Improved quality of goods or services | | 3.3 |
| Reduced costs per unit output | | 2.2 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 1.1 |
| Improved communication or information sharing in enterprise | | 3.3 |
| 50-99 | Reduced time to respond to customer or supplier needs | | 1.2 |
| Improved quality of goods or services | | 0.0 |
| Reduced costs per unit output | | 4.7 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| Improved communication or information sharing in enterprise | | 0.0 |
| 100-249 | Reduced time to respond to customer or supplier needs | | 3.3 |
| Improved quality of goods or services | | 4.7 |
| Reduced costs per unit output | | 1.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 1.0 |
| Improved communication or information sharing in enterprise | | 1.0 |
| 250 and more | Reduced time to respond to customer or supplier needs | | 3.0 |
| Improved quality of goods or services | | 3.0 |
| Reduced costs per unit output | | 0.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 1.0 |
| Improved communication or information sharing in enterprise | | 1.0 |
| Services | 10 and more | Reduced time to respond to customer or supplier needs | | 402.5 |
| Improved quality of goods or services | | 318.8 |
| Reduced costs per unit output | | 164.4 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 178.5 |
| Improved communication or information sharing in enterprise | | 202.2 |
| 10-19 | Reduced time to respond to customer or supplier needs | | 213.1 |
| Improved quality of goods or services | | 150.2 |
| Reduced costs per unit output | | 68.7 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 63.3 |
| Improved communication or information sharing in enterprise | | 66.9 |
| 20-49 | Reduced time to respond to customer or supplier needs | | 123.1 |
| Improved quality of goods or services | | 116.4 |
| Reduced costs per unit output | | 60.2 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 81.4 |
| Improved communication or information sharing in enterprise | | 93.1 |
| 50-99 | Reduced time to respond to customer or supplier needs | | 32.5 |
| Improved quality of goods or services | | 24.3 |
| Reduced costs per unit output | | 14.3 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 16.5 |
| Improved communication or information sharing in enterprise | | 19.1 |
| 100-249 | Reduced time to respond to customer or supplier needs | | 25.4 |
| Improved quality of goods or services | | 20.4 |
| Reduced costs per unit output | | 12.6 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 15.0 |
| Improved communication or information sharing in enterprise | | 18.8 |
| 250 and more | Reduced time to respond to customer or supplier needs | | 8.5 |
| Improved quality of goods or services | | 7.5 |
| Reduced costs per unit output | | 8.5 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 2.3 |
| Improved communication or information sharing in enterprise | | 4.3 |
| ..wholesale trade and commission trade | 10 and more | Reduced time to respond to customer or supplier needs | | 245.0 |
| Improved quality of goods or services | | 186.3 |
| Reduced costs per unit output | | 99.3 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 83.9 |
| Improved communication or information sharing in enterprise | | 129.1 |
| 10-19 | Reduced time to respond to customer or supplier needs | | 157.5 |
| Improved quality of goods or services | | 107.8 |
| Reduced costs per unit output | | 58.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 33.2 |
| Improved communication or information sharing in enterprise | | 49.7 |
| 20-49 | Reduced time to respond to customer or supplier needs | | 67.5 |
| Improved quality of goods or services | | 67.5 |
| Reduced costs per unit output | | 33.7 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 39.4 |
| Improved communication or information sharing in enterprise | | 61.8 |
| 50-99 | Reduced time to respond to customer or supplier needs | | 15.0 |
| Improved quality of goods or services | | 8.8 |
| Reduced costs per unit output | | 6.3 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 8.8 |
| Improved communication or information sharing in enterprise | | 12.5 |
| 100-249 | Reduced time to respond to customer or supplier needs | | |
| Improved quality of goods or services | | |
| Reduced costs per unit output | | |
| Improved employee satisfaction and/or reduced rates of employee turnover | | |
| Improved communication or information sharing in enterprise | | |
| 250 and more | Reduced time to respond to customer or supplier needs | | |
| Improved quality of goods or services | | |
| Reduced costs per unit output | | |
| Improved employee satisfaction and/or reduced rates of employee turnover | | |
| Improved communication or information sharing in enterprise | | |
| ..transport, storage and communications | 10 and more | Reduced time to respond to customer or supplier needs | | 92.0 |
| Improved quality of goods or services | | 74.3 |
| Reduced costs per unit output | | 42.8 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 57.2 |
| Improved communication or information sharing in enterprise | | 38.9 |
| 10-19 | Reduced time to respond to customer or supplier needs | | 35.3 |
| Improved quality of goods or services | | 29.4 |
| Reduced costs per unit output | | 5.8 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 17.3 |
| Improved communication or information sharing in enterprise | | 6.3 |
| 20-49 | Reduced time to respond to customer or supplier needs | | 27.7 |
| Improved quality of goods or services | | 19.9 |
| Reduced costs per unit output | | 17.1 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 26.7 |
| Improved communication or information sharing in enterprise | | 15.9 |
| 50-99 | Reduced time to respond to customer or supplier needs | | 11.1 |
| Improved quality of goods or services | | 9.4 |
| Reduced costs per unit output | | 7.1 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 4.6 |
| Improved communication or information sharing in enterprise | | 5.6 |
| 100-249 | Reduced time to respond to customer or supplier needs | | 13.4 |
| Improved quality of goods or services | | 12.1 |
| Reduced costs per unit output | | 7.3 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 7.3 |
| Improved communication or information sharing in enterprise | | 9.8 |
| 250 and more | Reduced time to respond to customer or supplier needs | | 4.5 |
| Improved quality of goods or services | | 3.5 |
| Reduced costs per unit output | | 5.5 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 1.3 |
| Improved communication or information sharing in enterprise | | 1.3 |
| ..financial intermediation | 10 and more | Reduced time to respond to customer or supplier needs | | 24.5 |
| Improved quality of goods or services | | 17.4 |
| Reduced costs per unit output | | 8.7 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 10.3 |
| Improved communication or information sharing in enterprise | | 14.8 |
| 10-19 | Reduced time to respond to customer or supplier needs | | 4.9 |
| Improved quality of goods or services | | 2.3 |
| Reduced costs per unit output | | 1.2 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 1.2 |
| Improved communication or information sharing in enterprise | | 2.3 |
| 20-49 | Reduced time to respond to customer or supplier needs | | 10.6 |
| Improved quality of goods or services | | 7.1 |
| Reduced costs per unit output | | 2.5 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 6.1 |
| Improved communication or information sharing in enterprise | | 8.5 |
| 50-99 | Reduced time to respond to customer or supplier needs | | 1.0 |
| Improved quality of goods or services | | 1.0 |
| Reduced costs per unit output | | 0.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| Improved communication or information sharing in enterprise | | 0.0 |
| 100-249 | Reduced time to respond to customer or supplier needs | | 5.0 |
| Improved quality of goods or services | | 4.0 |
| Reduced costs per unit output | | 2.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 2.0 |
| Improved communication or information sharing in enterprise | | 2.0 |
| 250 and more | Reduced time to respond to customer or supplier needs | | 3.0 |
| Improved quality of goods or services | | 3.0 |
| Reduced costs per unit output | | 3.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 1.0 |
| Improved communication or information sharing in enterprise | | 2.0 |
| ..computer and related activities, architectural and engineering activities, technical testing and analysis | 10 and more | Reduced time to respond to customer or supplier needs | | 41.0 |
| Improved quality of goods or services | | 40.7 |
| Reduced costs per unit output | | 13.6 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 27.1 |
| Improved communication or information sharing in enterprise | | 19.4 |
| 10-19 | Reduced time to respond to customer or supplier needs | | 15.5 |
| Improved quality of goods or services | | 10.7 |
| Reduced costs per unit output | | 3.7 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 11.7 |
| Improved communication or information sharing in enterprise | | 8.5 |
| 20-49 | Reduced time to respond to customer or supplier needs | | 17.2 |
| Improved quality of goods or services | | 21.9 |
| Reduced costs per unit output | | 6.9 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 9.2 |
| Improved communication or information sharing in enterprise | | 6.9 |
| 50-99 | Reduced time to respond to customer or supplier needs | | 5.3 |
| Improved quality of goods or services | | 5.2 |
| Reduced costs per unit output | | 1.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 3.2 |
| Improved communication or information sharing in enterprise | | 1.0 |
| 100-249 | Reduced time to respond to customer or supplier needs | | 3.0 |
| Improved quality of goods or services | | 3.0 |
| Reduced costs per unit output | | 2.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 3.0 |
| Improved communication or information sharing in enterprise | | 3.0 |
| 250 and more | Reduced time to respond to customer or supplier needs | | 0.0 |
| Improved quality of goods or services | | 0.0 |
| Reduced costs per unit output | | 0.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| Improved communication or information sharing in enterprise | | 0.0 |
| Enterprises with innovative activities during 2004–2006 | Economic activities total | 10 and more | Reduced time to respond to customer or supplier needs | | 521.1 |
| Improved quality of goods or services | | 479.7 |
| Reduced costs per unit output | | 263.5 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 242.0 |
| Improved communication or information sharing in enterprise | | 265.6 |
| 10-19 | Reduced time to respond to customer or supplier needs | | 170.1 |
| Improved quality of goods or services | | 145.0 |
| Reduced costs per unit output | | 65.2 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 58.8 |
| Improved communication or information sharing in enterprise | | 50.8 |
| 20-49 | Reduced time to respond to customer or supplier needs | | 177.6 |
| Improved quality of goods or services | | 182.4 |
| Reduced costs per unit output | | 101.5 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 101.8 |
| Improved communication or information sharing in enterprise | | 114.7 |
| 50-99 | Reduced time to respond to customer or supplier needs | | 71.7 |
| Improved quality of goods or services | | 70.1 |
| Reduced costs per unit output | | 42.3 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 34.5 |
| Improved communication or information sharing in enterprise | | 48.2 |
| 100-249 | Reduced time to respond to customer or supplier needs | | 65.5 |
| Improved quality of goods or services | | 56.8 |
| Reduced costs per unit output | | 36.9 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 37.7 |
| Improved communication or information sharing in enterprise | | 37.4 |
| 250 and more | Reduced time to respond to customer or supplier needs | | 36.2 |
| Improved quality of goods or services | | 25.3 |
| Reduced costs per unit output | | 17.6 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 9.3 |
| Improved communication or information sharing in enterprise | | 14.6 |
| Industry | 10 and more | Reduced time to respond to customer or supplier needs | | 255.5 |
| Improved quality of goods or services | | 241.5 |
| Reduced costs per unit output | | 159.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 122.1 |
| Improved communication or information sharing in enterprise | | 139.0 |
| 10-19 | Reduced time to respond to customer or supplier needs | | 54.0 |
| Improved quality of goods or services | | 42.1 |
| Reduced costs per unit output | | 24.6 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 19.8 |
| Improved communication or information sharing in enterprise | | 28.0 |
| 20-49 | Reduced time to respond to customer or supplier needs | | 76.6 |
| Improved quality of goods or services | | 88.6 |
| Reduced costs per unit output | | 62.7 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 47.5 |
| Improved communication or information sharing in enterprise | | 41.0 |
| 50-99 | Reduced time to respond to customer or supplier needs | | 49.9 |
| Improved quality of goods or services | | 51.6 |
| Reduced costs per unit output | | 33.8 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 22.7 |
| Improved communication or information sharing in enterprise | | 35.1 |
| 100-249 | Reduced time to respond to customer or supplier needs | | 47.4 |
| Improved quality of goods or services | | 41.3 |
| Reduced costs per unit output | | 26.8 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 25.1 |
| Improved communication or information sharing in enterprise | | 24.5 |
| 250 and more | Reduced time to respond to customer or supplier needs | | 27.7 |
| Improved quality of goods or services | | 17.8 |
| Reduced costs per unit output | | 11.1 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 7.0 |
| Improved communication or information sharing in enterprise | | 10.3 |
| ..mining and quarrying | 10 and more | Reduced time to respond to customer or supplier needs | | 3.5 |
| Improved quality of goods or services | | 2.0 |
| Reduced costs per unit output | | 1.5 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 2.5 |
| Improved communication or information sharing in enterprise | | 1.0 |
| 10-19 | Reduced time to respond to customer or supplier needs | | 0.0 |
| Improved quality of goods or services | | 0.0 |
| Reduced costs per unit output | | 0.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| Improved communication or information sharing in enterprise | | 0.0 |
| 20-49 | Reduced time to respond to customer or supplier needs | | 0.0 |
| Improved quality of goods or services | | 0.0 |
| Reduced costs per unit output | | 0.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| Improved communication or information sharing in enterprise | | 1.0 |
| 50-99 | Reduced time to respond to customer or supplier needs | | |
| Improved quality of goods or services | | |
| Reduced costs per unit output | | |
| Improved employee satisfaction and/or reduced rates of employee turnover | | |
| Improved communication or information sharing in enterprise | | |
| 100-249 | Reduced time to respond to customer or supplier needs | | |
| Improved quality of goods or services | | |
| Reduced costs per unit output | | |
| Improved employee satisfaction and/or reduced rates of employee turnover | | |
| Improved communication or information sharing in enterprise | | |
| 250 and more | Reduced time to respond to customer or supplier needs | | |
| Improved quality of goods or services | | |
| Reduced costs per unit output | | |
| Improved employee satisfaction and/or reduced rates of employee turnover | | |
| Improved communication or information sharing in enterprise | | |
| ..manufacturing | 10 and more | Reduced time to respond to customer or supplier needs | | 241.1 |
| Improved quality of goods or services | | 229.6 |
| Reduced costs per unit output | | 149.8 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 116.5 |
| Improved communication or information sharing in enterprise | | 133.8 |
| 10-19 | Reduced time to respond to customer or supplier needs | | 54.0 |
| Improved quality of goods or services | | 41.1 |
| Reduced costs per unit output | | 23.6 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 19.8 |
| Improved communication or information sharing in enterprise | | 28.0 |
| 20-49 | Reduced time to respond to customer or supplier needs | | 72.2 |
| Improved quality of goods or services | | 86.3 |
| Reduced costs per unit output | | 60.5 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 46.4 |
| Improved communication or information sharing in enterprise | | 37.8 |
| 50-99 | Reduced time to respond to customer or supplier needs | | 47.7 |
| Improved quality of goods or services | | 50.6 |
| Reduced costs per unit output | | 30.3 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 22.7 |
| Improved communication or information sharing in enterprise | | 35.1 |
| 100-249 | Reduced time to respond to customer or supplier needs | | 43.6 |
| Improved quality of goods or services | | 37.7 |
| Reduced costs per unit output | | 24.3 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 22.6 |
| Improved communication or information sharing in enterprise | | 23.5 |
| 250 and more | Reduced time to respond to customer or supplier needs | | 23.7 |
| Improved quality of goods or services | | 13.8 |
| Reduced costs per unit output | | 11.1 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 5.0 |
| Improved communication or information sharing in enterprise | | 9.3 |
| ..electricity, gas and water supply | 10 and more | Reduced time to respond to customer or supplier needs | | 10.9 |
| Improved quality of goods or services | | 9.9 |
| Reduced costs per unit output | | 7.7 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 3.1 |
| Improved communication or information sharing in enterprise | | 4.2 |
| 10-19 | Reduced time to respond to customer or supplier needs | | 0.0 |
| Improved quality of goods or services | | 1.0 |
| Reduced costs per unit output | | 1.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| Improved communication or information sharing in enterprise | | 0.0 |
| 20-49 | Reduced time to respond to customer or supplier needs | | 4.4 |
| Improved quality of goods or services | | 2.2 |
| Reduced costs per unit output | | 2.2 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 1.1 |
| Improved communication or information sharing in enterprise | | 2.2 |
| 50-99 | Reduced time to respond to customer or supplier needs | | 1.2 |
| Improved quality of goods or services | | 0.0 |
| Reduced costs per unit output | | 3.5 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| Improved communication or information sharing in enterprise | | 0.0 |
| 100-249 | Reduced time to respond to customer or supplier needs | | |
| Improved quality of goods or services | | |
| Reduced costs per unit output | | |
| Improved employee satisfaction and/or reduced rates of employee turnover | | |
| Improved communication or information sharing in enterprise | | |
| 250 and more | Reduced time to respond to customer or supplier needs | | |
| Improved quality of goods or services | | |
| Reduced costs per unit output | | |
| Improved employee satisfaction and/or reduced rates of employee turnover | | |
| Improved communication or information sharing in enterprise | | |
| Services | 10 and more | Reduced time to respond to customer or supplier needs | | 265.6 |
| Improved quality of goods or services | | 238.2 |
| Reduced costs per unit output | | 104.5 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 119.9 |
| Improved communication or information sharing in enterprise | | 126.7 |
| 10-19 | Reduced time to respond to customer or supplier needs | | 116.1 |
| Improved quality of goods or services | | 102.9 |
| Reduced costs per unit output | | 40.6 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 39.0 |
| Improved communication or information sharing in enterprise | | 22.7 |
| 20-49 | Reduced time to respond to customer or supplier needs | | 101.0 |
| Improved quality of goods or services | | 93.9 |
| Reduced costs per unit output | | 38.8 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 54.3 |
| Improved communication or information sharing in enterprise | | 73.7 |
| 50-99 | Reduced time to respond to customer or supplier needs | | 21.8 |
| Improved quality of goods or services | | 18.5 |
| Reduced costs per unit output | | 8.5 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 11.8 |
| Improved communication or information sharing in enterprise | | 13.1 |
| 100-249 | Reduced time to respond to customer or supplier needs | | 18.1 |
| Improved quality of goods or services | | 15.5 |
| Reduced costs per unit output | | 10.1 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 12.6 |
| Improved communication or information sharing in enterprise | | 12.9 |
| 250 and more | Reduced time to respond to customer or supplier needs | | 8.5 |
| Improved quality of goods or services | | 7.5 |
| Reduced costs per unit output | | 6.5 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 2.3 |
| Improved communication or information sharing in enterprise | | 4.3 |
| ..wholesale trade and commission trade | 10 and more | Reduced time to respond to customer or supplier needs | | 153.2 |
| Improved quality of goods or services | | 148.1 |
| Reduced costs per unit output | | 63.8 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 58.0 |
| Improved communication or information sharing in enterprise | | 76.9 |
| 10-19 | Reduced time to respond to customer or supplier needs | | 74.6 |
| Improved quality of goods or services | | 74.6 |
| Reduced costs per unit output | | 33.2 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 16.6 |
| Improved communication or information sharing in enterprise | | 8.3 |
| 20-49 | Reduced time to respond to customer or supplier needs | | 67.5 |
| Improved quality of goods or services | | 67.5 |
| Reduced costs per unit output | | 28.1 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 33.7 |
| Improved communication or information sharing in enterprise | | 56.2 |
| 50-99 | Reduced time to respond to customer or supplier needs | | 7.5 |
| Improved quality of goods or services | | 5.0 |
| Reduced costs per unit output | | 2.5 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 5.0 |
| Improved communication or information sharing in enterprise | | 8.8 |
| 100-249 | Reduced time to respond to customer or supplier needs | | |
| Improved quality of goods or services | | |
| Reduced costs per unit output | | |
| Improved employee satisfaction and/or reduced rates of employee turnover | | |
| Improved communication or information sharing in enterprise | | |
| 250 and more | Reduced time to respond to customer or supplier needs | | |
| Improved quality of goods or services | | |
| Reduced costs per unit output | | |
| Improved employee satisfaction and/or reduced rates of employee turnover | | |
| Improved communication or information sharing in enterprise | | |
| ..transport, storage and communications | 10 and more | Reduced time to respond to customer or supplier needs | | 57.5 |
| Improved quality of goods or services | | 42.8 |
| Reduced costs per unit output | | 26.3 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 30.7 |
| Improved communication or information sharing in enterprise | | 23.8 |
| 10-19 | Reduced time to respond to customer or supplier needs | | 25.0 |
| Improved quality of goods or services | | 19.1 |
| Reduced costs per unit output | | 5.8 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 12.1 |
| Improved communication or information sharing in enterprise | | 6.3 |
| 20-49 | Reduced time to respond to customer or supplier needs | | 12.6 |
| Improved quality of goods or services | | 4.3 |
| Reduced costs per unit output | | 5.9 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 8.7 |
| Improved communication or information sharing in enterprise | | 6.7 |
| 50-99 | Reduced time to respond to customer or supplier needs | | 8.0 |
| Improved quality of goods or services | | 7.3 |
| Reduced costs per unit output | | 5.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 3.6 |
| Improved communication or information sharing in enterprise | | 3.3 |
| 100-249 | Reduced time to respond to customer or supplier needs | | 7.4 |
| Improved quality of goods or services | | 8.5 |
| Reduced costs per unit output | | 6.1 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 4.9 |
| Improved communication or information sharing in enterprise | | 6.3 |
| 250 and more | Reduced time to respond to customer or supplier needs | | 4.5 |
| Improved quality of goods or services | | 3.5 |
| Reduced costs per unit output | | 3.5 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 1.3 |
| Improved communication or information sharing in enterprise | | 1.3 |
| ..financial intermediation | 10 and more | Reduced time to respond to customer or supplier needs | | 21.0 |
| Improved quality of goods or services | | 15.1 |
| Reduced costs per unit output | | 6.3 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 9.1 |
| Improved communication or information sharing in enterprise | | 11.4 |
| 10-19 | Reduced time to respond to customer or supplier needs | | 3.7 |
| Improved quality of goods or services | | 1.2 |
| Reduced costs per unit output | | 0.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 1.2 |
| Improved communication or information sharing in enterprise | | 2.3 |
| 20-49 | Reduced time to respond to customer or supplier needs | | |
| Improved quality of goods or services | | |
| Reduced costs per unit output | | |
| Improved employee satisfaction and/or reduced rates of employee turnover | | |
| Improved communication or information sharing in enterprise | | |
| 50-99 | Reduced time to respond to customer or supplier needs | | 1.0 |
| Improved quality of goods or services | | 1.0 |
| Reduced costs per unit output | | 0.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| Improved communication or information sharing in enterprise | | 0.0 |
| 100-249 | Reduced time to respond to customer or supplier needs | | |
| Improved quality of goods or services | | |
| Reduced costs per unit output | | |
| Improved employee satisfaction and/or reduced rates of employee turnover | | |
| Improved communication or information sharing in enterprise | | |
| 250 and more | Reduced time to respond to customer or supplier needs | | 3.0 |
| Improved quality of goods or services | | 3.0 |
| Reduced costs per unit output | | 3.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 1.0 |
| Improved communication or information sharing in enterprise | | 2.0 |
| ..computer and related activities, architectural and engineering activities, technical testing and analysis | 10 and more | Reduced time to respond to customer or supplier needs | | 33.8 |
| Improved quality of goods or services | | 32.3 |
| Reduced costs per unit output | | 8.1 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 22.1 |
| Improved communication or information sharing in enterprise | | 14.5 |
| 10-19 | Reduced time to respond to customer or supplier needs | | 12.8 |
| Improved quality of goods or services | | 8.0 |
| Reduced costs per unit output | | 1.6 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 9.1 |
| Improved communication or information sharing in enterprise | | 5.9 |
| 20-49 | Reduced time to respond to customer or supplier needs | | 12.6 |
| Improved quality of goods or services | | 16.1 |
| Reduced costs per unit output | | 3.5 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 6.9 |
| Improved communication or information sharing in enterprise | | 4.6 |
| 50-99 | Reduced time to respond to customer or supplier needs | | 5.3 |
| Improved quality of goods or services | | 5.2 |
| Reduced costs per unit output | | 1.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 3.2 |
| Improved communication or information sharing in enterprise | | 1.0 |
| 100-249 | Reduced time to respond to customer or supplier needs | | 3.0 |
| Improved quality of goods or services | | 3.0 |
| Reduced costs per unit output | | 2.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 3.0 |
| Improved communication or information sharing in enterprise | | 3.0 |
| 250 and more | Reduced time to respond to customer or supplier needs | | 0.0 |
| Improved quality of goods or services | | 0.0 |
| Reduced costs per unit output | | 0.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| Improved communication or information sharing in enterprise | | 0.0 |
| Enterprises without innovative activities during 2004–2006 | Economic activities total | 10 and more | Reduced time to respond to customer or supplier needs | | 212.5 |
| Improved quality of goods or services | | 156.1 |
| Reduced costs per unit output | | 111.2 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 92.7 |
| Improved communication or information sharing in enterprise | | 128.3 |
| 10-19 | Reduced time to respond to customer or supplier needs | | 124.1 |
| Improved quality of goods or services | | 78.3 |
| Reduced costs per unit output | | 49.9 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 39.0 |
| Improved communication or information sharing in enterprise | | 65.4 |
| 20-49 | Reduced time to respond to customer or supplier needs | | 53.0 |
| Improved quality of goods or services | | 48.2 |
| Reduced costs per unit output | | 40.8 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 39.9 |
| Improved communication or information sharing in enterprise | | 41.0 |
| 50-99 | Reduced time to respond to customer or supplier needs | | 19.4 |
| Improved quality of goods or services | | 16.0 |
| Reduced costs per unit output | | 11.7 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 7.0 |
| Improved communication or information sharing in enterprise | | 9.4 |
| 100-249 | Reduced time to respond to customer or supplier needs | | 15.0 |
| Improved quality of goods or services | | 12.5 |
| Reduced costs per unit output | | 5.8 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 6.9 |
| Improved communication or information sharing in enterprise | | 11.4 |
| 250 and more | Reduced time to respond to customer or supplier needs | | 1.0 |
| Improved quality of goods or services | | 1.1 |
| Reduced costs per unit output | | 3.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| Improved communication or information sharing in enterprise | | 1.0 |
| Industry | 10 and more | Reduced time to respond to customer or supplier needs | | 75.5 |
| Improved quality of goods or services | | 75.5 |
| Reduced costs per unit output | | 51.3 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 34.1 |
| Improved communication or information sharing in enterprise | | 52.8 |
| 10-19 | Reduced time to respond to customer or supplier needs | | 27.1 |
| Improved quality of goods or services | | 31.0 |
| Reduced costs per unit output | | 21.8 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 14.6 |
| Improved communication or information sharing in enterprise | | 21.3 |
| 20-49 | Reduced time to respond to customer or supplier needs | | 31.0 |
| Improved quality of goods or services | | 25.7 |
| Reduced costs per unit output | | 19.4 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 12.8 |
| Improved communication or information sharing in enterprise | | 21.6 |
| 50-99 | Reduced time to respond to customer or supplier needs | | 8.7 |
| Improved quality of goods or services | | 10.2 |
| Reduced costs per unit output | | 5.9 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 2.2 |
| Improved communication or information sharing in enterprise | | 3.4 |
| 100-249 | Reduced time to respond to customer or supplier needs | | 7.7 |
| Improved quality of goods or services | | 7.5 |
| Reduced costs per unit output | | 3.3 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 4.5 |
| Improved communication or information sharing in enterprise | | 5.5 |
| 250 and more | Reduced time to respond to customer or supplier needs | | 1.0 |
| Improved quality of goods or services | | 1.1 |
| Reduced costs per unit output | | 1.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| Improved communication or information sharing in enterprise | | 1.0 |
| ..mining and quarrying | 10 and more | Reduced time to respond to customer or supplier needs | | 0.0 |
| Improved quality of goods or services | | 1.1 |
| Reduced costs per unit output | | 2.3 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 1.1 |
| Improved communication or information sharing in enterprise | | 1.1 |
| 10-19 | Reduced time to respond to customer or supplier needs | | 0.0 |
| Improved quality of goods or services | | 1.1 |
| Reduced costs per unit output | | 1.1 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 1.1 |
| Improved communication or information sharing in enterprise | | 1.1 |
| 20-49 | Reduced time to respond to customer or supplier needs | | 0.0 |
| Improved quality of goods or services | | 0.0 |
| Reduced costs per unit output | | 1.2 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| Improved communication or information sharing in enterprise | | 0.0 |
| 50-99 | Reduced time to respond to customer or supplier needs | | |
| Improved quality of goods or services | | |
| Reduced costs per unit output | | |
| Improved employee satisfaction and/or reduced rates of employee turnover | | |
| Improved communication or information sharing in enterprise | | |
| 100-249 | Reduced time to respond to customer or supplier needs | | |
| Improved quality of goods or services | | |
| Reduced costs per unit output | | |
| Improved employee satisfaction and/or reduced rates of employee turnover | | |
| Improved communication or information sharing in enterprise | | |
| 250 and more | Reduced time to respond to customer or supplier needs | | 0.0 |
| Improved quality of goods or services | | 0.0 |
| Reduced costs per unit output | | 0.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| Improved communication or information sharing in enterprise | | 0.0 |
| ..manufacturing | 10 and more | Reduced time to respond to customer or supplier needs | | 71.3 |
| Improved quality of goods or services | | 71.3 |
| Reduced costs per unit output | | 46.8 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 32.0 |
| Improved communication or information sharing in enterprise | | 48.6 |
| 10-19 | Reduced time to respond to customer or supplier needs | | 26.1 |
| Improved quality of goods or services | | 28.9 |
| Reduced costs per unit output | | 19.7 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 12.5 |
| Improved communication or information sharing in enterprise | | 18.2 |
| 20-49 | Reduced time to respond to customer or supplier needs | | 28.8 |
| Improved quality of goods or services | | 24.6 |
| Reduced costs per unit output | | 18.1 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 12.8 |
| Improved communication or information sharing in enterprise | | 20.5 |
| 50-99 | Reduced time to respond to customer or supplier needs | | 8.7 |
| Improved quality of goods or services | | 10.2 |
| Reduced costs per unit output | | 4.7 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 2.2 |
| Improved communication or information sharing in enterprise | | 3.4 |
| 100-249 | Reduced time to respond to customer or supplier needs | | 6.7 |
| Improved quality of goods or services | | 6.5 |
| Reduced costs per unit output | | 3.3 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 4.5 |
| Improved communication or information sharing in enterprise | | 5.5 |
| 250 and more | Reduced time to respond to customer or supplier needs | | 1.0 |
| Improved quality of goods or services | | 1.1 |
| Reduced costs per unit output | | 1.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| Improved communication or information sharing in enterprise | | 1.0 |
| ..electricity, gas and water supply | 10 and more | Reduced time to respond to customer or supplier needs | | 4.2 |
| Improved quality of goods or services | | 3.1 |
| Reduced costs per unit output | | 2.2 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 1.0 |
| Improved communication or information sharing in enterprise | | 3.1 |
| 10-19 | Reduced time to respond to customer or supplier needs | | 1.0 |
| Improved quality of goods or services | | 1.0 |
| Reduced costs per unit output | | 1.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 1.0 |
| Improved communication or information sharing in enterprise | | 2.0 |
| 20-49 | Reduced time to respond to customer or supplier needs | | 2.2 |
| Improved quality of goods or services | | 1.1 |
| Reduced costs per unit output | | 0.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| Improved communication or information sharing in enterprise | | 1.1 |
| 50-99 | Reduced time to respond to customer or supplier needs | | 0.0 |
| Improved quality of goods or services | | 0.0 |
| Reduced costs per unit output | | 1.2 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| Improved communication or information sharing in enterprise | | 0.0 |
| 100-249 | Reduced time to respond to customer or supplier needs | | |
| Improved quality of goods or services | | |
| Reduced costs per unit output | | |
| Improved employee satisfaction and/or reduced rates of employee turnover | | |
| Improved communication or information sharing in enterprise | | |
| 250 and more | Reduced time to respond to customer or supplier needs | | |
| Improved quality of goods or services | | |
| Reduced costs per unit output | | |
| Improved employee satisfaction and/or reduced rates of employee turnover | | |
| Improved communication or information sharing in enterprise | | |
| Services | 10 and more | Reduced time to respond to customer or supplier needs | | 137.0 |
| Improved quality of goods or services | | 80.6 |
| Reduced costs per unit output | | 59.9 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 58.6 |
| Improved communication or information sharing in enterprise | | 75.5 |
| 10-19 | Reduced time to respond to customer or supplier needs | | 97.0 |
| Improved quality of goods or services | | 47.3 |
| Reduced costs per unit output | | 28.1 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 24.4 |
| Improved communication or information sharing in enterprise | | 44.1 |
| 20-49 | Reduced time to respond to customer or supplier needs | | 22.0 |
| Improved quality of goods or services | | 22.6 |
| Reduced costs per unit output | | 21.4 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 27.1 |
| Improved communication or information sharing in enterprise | | 19.5 |
| 50-99 | Reduced time to respond to customer or supplier needs | | 10.6 |
| Improved quality of goods or services | | 5.8 |
| Reduced costs per unit output | | 5.8 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 4.8 |
| Improved communication or information sharing in enterprise | | 6.1 |
| 100-249 | Reduced time to respond to customer or supplier needs | | 7.3 |
| Improved quality of goods or services | | 4.9 |
| Reduced costs per unit output | | 2.5 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 2.4 |
| Improved communication or information sharing in enterprise | | 5.9 |
| 250 and more | Reduced time to respond to customer or supplier needs | | 0.0 |
| Improved quality of goods or services | | 0.0 |
| Reduced costs per unit output | | 2.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| Improved communication or information sharing in enterprise | | 0.0 |
| ..wholesale trade and commission trade | 10 and more | Reduced time to respond to customer or supplier needs | | 91.7 |
| Improved quality of goods or services | | 38.2 |
| Reduced costs per unit output | | 35.6 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 26.0 |
| Improved communication or information sharing in enterprise | | 52.2 |
| 10-19 | Reduced time to respond to customer or supplier needs | | 82.9 |
| Improved quality of goods or services | | 33.2 |
| Reduced costs per unit output | | 24.9 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 16.6 |
| Improved communication or information sharing in enterprise | | 41.5 |
| 20-49 | Reduced time to respond to customer or supplier needs | | 0.0 |
| Improved quality of goods or services | | 0.0 |
| Reduced costs per unit output | | 5.6 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 5.6 |
| Improved communication or information sharing in enterprise | | 5.6 |
| 50-99 | Reduced time to respond to customer or supplier needs | | 7.5 |
| Improved quality of goods or services | | 3.8 |
| Reduced costs per unit output | | 3.8 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 3.8 |
| Improved communication or information sharing in enterprise | | 3.8 |
| 100-249 | Reduced time to respond to customer or supplier needs | | |
| Improved quality of goods or services | | |
| Reduced costs per unit output | | |
| Improved employee satisfaction and/or reduced rates of employee turnover | | |
| Improved communication or information sharing in enterprise | | |
| 250 and more | Reduced time to respond to customer or supplier needs | | |
| Improved quality of goods or services | | |
| Reduced costs per unit output | | |
| Improved employee satisfaction and/or reduced rates of employee turnover | | |
| Improved communication or information sharing in enterprise | | |
| ..transport, storage and communications | 10 and more | Reduced time to respond to customer or supplier needs | | 34.5 |
| Improved quality of goods or services | | 31.6 |
| Reduced costs per unit output | | 16.5 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 26.5 |
| Improved communication or information sharing in enterprise | | 15.1 |
| 10-19 | Reduced time to respond to customer or supplier needs | | 10.3 |
| Improved quality of goods or services | | 10.3 |
| Reduced costs per unit output | | 0.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 5.2 |
| Improved communication or information sharing in enterprise | | 0.0 |
| 20-49 | Reduced time to respond to customer or supplier needs | | 15.1 |
| Improved quality of goods or services | | 15.6 |
| Reduced costs per unit output | | 11.2 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 18.0 |
| Improved communication or information sharing in enterprise | | 9.2 |
| 50-99 | Reduced time to respond to customer or supplier needs | | 3.1 |
| Improved quality of goods or services | | 2.1 |
| Reduced costs per unit output | | 2.1 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 1.0 |
| Improved communication or information sharing in enterprise | | 2.3 |
| 100-249 | Reduced time to respond to customer or supplier needs | | 6.0 |
| Improved quality of goods or services | | 3.6 |
| Reduced costs per unit output | | 1.2 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 2.4 |
| Improved communication or information sharing in enterprise | | 3.6 |
| 250 and more | Reduced time to respond to customer or supplier needs | | 0.0 |
| Improved quality of goods or services | | 0.0 |
| Reduced costs per unit output | | 2.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| Improved communication or information sharing in enterprise | | 0.0 |
| ..financial intermediation | 10 and more | Reduced time to respond to customer or supplier needs | | 3.5 |
| Improved quality of goods or services | | 2.3 |
| Reduced costs per unit output | | 2.3 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 1.2 |
| Improved communication or information sharing in enterprise | | 3.4 |
| 10-19 | Reduced time to respond to customer or supplier needs | | 1.2 |
| Improved quality of goods or services | | 1.2 |
| Reduced costs per unit output | | 1.2 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| Improved communication or information sharing in enterprise | | 0.0 |
| 20-49 | Reduced time to respond to customer or supplier needs | | |
| Improved quality of goods or services | | |
| Reduced costs per unit output | | |
| Improved employee satisfaction and/or reduced rates of employee turnover | | |
| Improved communication or information sharing in enterprise | | |
| 50-99 | Reduced time to respond to customer or supplier needs | | 0.0 |
| Improved quality of goods or services | | 0.0 |
| Reduced costs per unit output | | 0.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| Improved communication or information sharing in enterprise | | 0.0 |
| 100-249 | Reduced time to respond to customer or supplier needs | | |
| Improved quality of goods or services | | |
| Reduced costs per unit output | | |
| Improved employee satisfaction and/or reduced rates of employee turnover | | |
| Improved communication or information sharing in enterprise | | |
| 250 and more | Reduced time to respond to customer or supplier needs | | 0.0 |
| Improved quality of goods or services | | 0.0 |
| Reduced costs per unit output | | 0.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| Improved communication or information sharing in enterprise | | 0.0 |
| ..computer and related activities, architectural and engineering activities, technical testing and analysis | 10 and more | Reduced time to respond to customer or supplier needs | | 7.3 |
| Improved quality of goods or services | | 8.5 |
| Reduced costs per unit output | | 5.6 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 4.9 |
| Improved communication or information sharing in enterprise | | 5.0 |
| 10-19 | Reduced time to respond to customer or supplier needs | | 2.7 |
| Improved quality of goods or services | | 2.7 |
| Reduced costs per unit output | | 2.1 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 2.7 |
| Improved communication or information sharing in enterprise | | 2.7 |
| 20-49 | Reduced time to respond to customer or supplier needs | | 4.6 |
| Improved quality of goods or services | | 5.8 |
| Reduced costs per unit output | | 3.5 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 2.3 |
| Improved communication or information sharing in enterprise | | 2.3 |
| 50-99 | Reduced time to respond to customer or supplier needs | | 0.0 |
| Improved quality of goods or services | | 0.0 |
| Reduced costs per unit output | | 0.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| Improved communication or information sharing in enterprise | | 0.0 |
| 100-249 | Reduced time to respond to customer or supplier needs | | 0.0 |
| Improved quality of goods or services | | 0.0 |
| Reduced costs per unit output | | 0.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| Improved communication or information sharing in enterprise | | 0.0 |
| 250 and more | Reduced time to respond to customer or supplier needs | | 0.0 |
| Improved quality of goods or services | | 0.0 |
| Reduced costs per unit output | | 0.0 |
| Improved employee satisfaction and/or reduced rates of employee turnover | | 0.0 |
| Improved communication or information sharing in enterprise | | 0.0 |