| Whole country | Rather not satisfied | Number of individuals aware of e-services, thousands | | 20.6 | 9.1 | 12.1 | 8.1 | 12.4 |
| Percentage among individuals aware of e-services | | 2.8 | 1.2 | 1.5 | 1.0 | 1.3 |
| Neither this nor that | Number of individuals aware of e-services, thousands | | 141.7 | 132.2 | 120.8 | 89.0 | 107.8 |
| Percentage among individuals aware of e-services | | 19.0 | 17.4 | 15.3 | 11.4 | 11.3 |
| Rather satisfied | Number of individuals aware of e-services, thousands | | 457.1 | 514.2 | 586.6 | 478.4 | 539.1 |
| Percentage among individuals aware of e-services | | 61.2 | 67.8 | 74.2 | 61.5 | 56.7 |
| Very satisfied | Number of individuals aware of e-services, thousands | | 125.0 | 101.1 | 68.4 | 199.8 | 288.0 |
| Percentage among individuals aware of e-services | | 16.7 | 13.3 | 8.7 | 25.7 | 30.3 |
| Urban settlement | Rather not satisfied | Number of individuals aware of e-services, thousands | | 14.5 | 6.1 | 8.3 | 6.5 | 8.3 |
| Percentage among individuals aware of e-services | | 2.8 | 1.1 | 1.5 | 1.2 | 1.3 |
| Neither this nor that | Number of individuals aware of e-services, thousands | | 104.4 | 95.4 | 81.4 | 62.4 | 68.9 |
| Percentage among individuals aware of e-services | | 20.3 | 17.7 | 14.5 | 11.5 | 10.5 |
| Rather satisfied | Number of individuals aware of e-services, thousands | | 325.8 | 373.2 | 432.1 | 330.1 | 365.1 |
| Percentage among individuals aware of e-services | | 63.2 | 69.3 | 77.0 | 61.1 | 55.8 |
| Very satisfied | Number of individuals aware of e-services, thousands | | 68.5 | 63.3 | 37.6 | 140.3 | 210.9 |
| Percentage among individuals aware of e-services | | 13.3 | 11.8 | 6.7 | 25.9 | 32.2 |
| Rural settlement | Rather not satisfied | Number of individuals aware of e-services, thousands | | 6.1 | .. | 3.9 | .. | .. |
| Percentage among individuals aware of e-services | | 2.6 | .. | 1.7 | .. | .. |
| Neither this nor that | Number of individuals aware of e-services, thousands | | 37.3 | 36.8 | 39.4 | 26.6 | 38.9 |
| Percentage among individuals aware of e-services | | 16.1 | 16.8 | 17.2 | 11.2 | 13.2 |
| Rather satisfied | Number of individuals aware of e-services, thousands | | 131.3 | 141.0 | 154.5 | 148.3 | 174.0 |
| Percentage among individuals aware of e-services | | 56.5 | 64.2 | 67.3 | 62.5 | 58.8 |
| Very satisfied | Number of individuals aware of e-services, thousands | | 56.5 | 37.8 | 30.8 | 59.6 | 77.1 |
| Percentage among individuals aware of e-services | | 24.3 | 17.2 | 13.4 | 25.1 | 26.1 |