Year200720082009201020122013201420152017
Economic activity (EMTAK 2008)Number of persons employedIndicator
Economic activities totalTotalPercentage of enterprises using ERP software10.26.75.57.19.114.616.021.326.9
Percentage of enterprises using CRM software12.910.711.311.412.617.521.526.924.8
10-19Percentage of enterprises using ERP software5.33.12.02.14.910.18.912.822.4
Percentage of enterprises using CRM software9.87.36.96.38.814.116.420.021.1
20-49Percentage of enterprises using ERP software10.55.74.66.77.912.916.322.824.6
Percentage of enterprises using CRM software12.910.211.912.413.015.922.329.023.8
50-99Percentage of enterprises using ERP software16.310.99.113.614.822.425.733.836.3
Percentage of enterprises using CRM software18.115.915.918.817.424.027.236.631.3
100-249Percentage of enterprises using ERP software28.023.221.624.523.935.141.446.747.4
Percentage of enterprises using CRM software23.322.825.325.924.833.139.248.041.2
250 and morePercentage of enterprises using ERP software44.642.238.547.952.651.257.463.865.5
Percentage of enterprises using CRM software35.036.242.839.339.746.350.955.051.7
Agriculture, forestry and fishingTotalPercentage of enterprises using ERP software1.63.00.31.53.11.62.65.64.6
Percentage of enterprises using CRM software1.33.90.01.51.54.21.41.40.3
10-19Percentage of enterprises using ERP software0.03.00.00.05.70.00.00.04.5
Percentage of enterprises using CRM software1.73.00.00.00.02.80.00.00.0
20-49Percentage of enterprises using ERP software1.32.80.03.20.03.13.69.13.3
Percentage of enterprises using CRM software0.06.30.03.22.96.30.00.00.0
50-99Percentage of enterprises using ERP software0.00.00.00.03.74.37.723.17.4
Percentage of enterprises using CRM software0.00.00.00.03.74.311.515.43.7
100-249Percentage of enterprises using ERP software
(q..
(q..
(q..
(q..
(q..
(q..
..0.014.3
Percentage of enterprises using CRM software
(q..
(q..
(q..
(q..
(q..
(q..
..0.00.0
250 and morePercentage of enterprises using ERP software
(q..
(q..
(q..
(q..
(q..
(q..
......
Percentage of enterprises using CRM software
(q..
(q..
(q..
(q..
(q..
(q..
......
Mining and quarryingTotalPercentage of enterprises using ERP software4.58.78.34.112.417.113.212.428.1
Percentage of enterprises using CRM software2.36.56.38.28.212.97.710.918.5
10-19Percentage of enterprises using ERP software0.00.00.00.022.233.314.311.122.2
Percentage of enterprises using CRM software0.00.00.00.011.122.214.311.122.2
20-49Percentage of enterprises using ERP software0.05.010.00.00.00.010.010.030.0
Percentage of enterprises using CRM software0.05.010.09.10.00.00.00.010.0
50-99Percentage of enterprises using ERP software0.00.00.00.00.011.10.00.022.2
Percentage of enterprises using CRM software0.00.00.00.00.011.111.114.311.1
100-249Percentage of enterprises using ERP software
(q..
(q..
(q..
(q..
(q..
(q..
......
Percentage of enterprises using CRM software
(q..
(q..
(q..
(q..
(q..
(q..
......
250 and morePercentage of enterprises using ERP software
(q..
(q..
(q..
(q..
(q..
(q..
......
Percentage of enterprises using CRM software
(q..
(q..
(q..
(q..
(q..
(q..
......
ManufacturingTotalPercentage of enterprises using ERP software12.410.08.910.913.316.420.123.130.7
Percentage of enterprises using CRM software9.77.211.49.510.013.617.021.521.3
10-19Percentage of enterprises using ERP software4.92.62.71.84.49.010.010.521.4
Percentage of enterprises using CRM software7.43.96.83.96.19.712.312.715.3
20-49Percentage of enterprises using ERP software8.46.44.17.611.312.016.520.627.1
Percentage of enterprises using CRM software7.44.811.28.56.59.415.119.520.2
50-99Percentage of enterprises using ERP software16.213.810.017.517.121.226.831.437.5
Percentage of enterprises using CRM software14.010.111.114.115.817.817.626.224.4
100-249Percentage of enterprises using ERP software33.328.730.829.728.737.845.349.254.3
Percentage of enterprises using CRM software15.619.822.920.018.425.332.544.638.2
250 and morePercentage of enterprises using ERP software49.351.445.154.866.755.462.763.570.0
Percentage of enterprises using CRM software22.718.125.427.431.544.641.344.436.7
Electricity, gas, steam and air conditioning supplyTotalPercentage of enterprises using ERP software12.58.59.420.611.620.018.822.927.3
Percentage of enterprises using CRM software23.616.915.619.013.619.724.731.535.0
10-19Percentage of enterprises using ERP software0.00.00.012.00.06.70.00.09.1
Percentage of enterprises using CRM software16.70.00.012.00.013.37.18.318.2
20-49Percentage of enterprises using ERP software0.00.00.00.07.70.00.09.19.1
Percentage of enterprises using CRM software0.00.00.00.07.70.010.027.336.4
50-99Percentage of enterprises using ERP software12.511.114.320.016.755.654.558.366.7
Percentage of enterprises using CRM software62.544.457.140.050.055.672.775.066.7
100-249Percentage of enterprises using ERP software66.712.512.562.533.350.075.075.075.0
Percentage of enterprises using CRM software44.462.537.537.533.333.350.050.025.0
250 and morePercentage of enterprises using ERP software50.0100.0100.0100.0100.0100.0100.0100.0100.0
Percentage of enterprises using CRM software75.075.075.0100.066.766.766.766.766.7
Water collection, treatment and supplyTotalPercentage of enterprises using ERP software9.93.69.09.49.810.112.228.113.1
Percentage of enterprises using CRM software16.09.64.59.411.020.020.637.132.1
10-19Percentage of enterprises using ERP software11.40.013.90.00.00.00.022.20.0
Percentage of enterprises using CRM software11.40.00.09.40.016.79.133.322.2
20-49Percentage of enterprises using ERP software3.40.00.010.06.76.715.421.411.1
Percentage of enterprises using CRM software6.911.10.00.013.313.323.135.733.3
50-99Percentage of enterprises using ERP software0.00.016.714.337.533.3....40.0
Percentage of enterprises using CRM software12.50.016.714.325.033.3....50.0
100-249Percentage of enterprises using ERP software
(q..
25.00.033.3
(q..
(q..
......
Percentage of enterprises using CRM software
(q..
50.020.066.7
(q..
(q..
......
250 and morePercentage of enterprises using ERP software
(q..
66.766.766.7
(q..
(q..
66.7100.066.7
Percentage of enterprises using CRM software
(q..
66.766.766.7
(q..
(q..
66.7100.066.7
ConstructionTotalPercentage of enterprises using ERP software5.01.81.12.02.16.15.09.915.4
Percentage of enterprises using CRM software6.54.23.14.03.48.97.811.38.7
10-19Percentage of enterprises using ERP software2.61.40.00.01.04.31.15.316.7
Percentage of enterprises using CRM software5.24.11.21.11.07.86.69.79.1
20-49Percentage of enterprises using ERP software6.40.90.92.92.46.86.814.99.1
Percentage of enterprises using CRM software8.72.74.78.17.19.56.810.44.5
50-99Percentage of enterprises using ERP software12.45.25.04.01.59.313.421.322.0
Percentage of enterprises using CRM software5.76.15.94.04.413.013.423.016.9
100-249Percentage of enterprises using ERP software10.04.87.70.07.75.333.314.30.0
Percentage of enterprises using CRM software7.57.15.14.87.75.316.714.30.0
250 and morePercentage of enterprises using ERP software27.325.022.255.640.060.066.760.075.0
Percentage of enterprises using CRM software18.250.033.322.220.030.044.440.050.0
Wholesale and retail trade; repair of motor vehicles and motorcyclesTotalPercentage of enterprises using ERP software16.411.08.311.316.321.619.725.633.9
Percentage of enterprises using CRM software17.016.515.614.818.823.726.833.934.3
10-19Percentage of enterprises using ERP software9.65.93.44.412.415.912.916.827.0
Percentage of enterprises using CRM software11.511.011.47.614.018.719.025.129.7
20-49Percentage of enterprises using ERP software21.713.310.015.413.821.317.827.936.5
Percentage of enterprises using CRM software20.319.815.920.022.625.129.838.536.4
50-99Percentage of enterprises using ERP software34.619.417.420.729.337.942.547.247.0
Percentage of enterprises using CRM software36.827.927.330.628.335.243.651.943.0
100-249Percentage of enterprises using ERP software41.740.033.334.335.045.846.955.456.3
Percentage of enterprises using CRM software31.736.032.028.623.942.450.962.550.6
250 and morePercentage of enterprises using ERP software35.733.330.348.355.244.856.360.656.4
Percentage of enterprises using CRM software32.140.048.541.437.941.456.357.646.2
Transportation and storageTotalPercentage of enterprises using ERP software6.95.03.22.83.711.015.923.920.8
Percentage of enterprises using CRM software11.58.67.89.410.012.621.525.416.1
10-19Percentage of enterprises using ERP software1.22.32.70.00.09.39.216.918.8
Percentage of enterprises using CRM software11.85.82.75.27.510.218.418.112.9
20-49Percentage of enterprises using ERP software10.93.70.00.04.86.619.626.712.5
Percentage of enterprises using CRM software4.06.311.78.911.39.823.230.010.4
50-99Percentage of enterprises using ERP software4.66.64.915.05.717.818.028.831.8
Percentage of enterprises using CRM software13.818.011.521.711.322.224.034.625.0
100-249Percentage of enterprises using ERP software27.314.97.310.312.525.838.247.447.2
Percentage of enterprises using CRM software27.317.017.117.915.629.029.442.144.4
250 and morePercentage of enterprises using ERP software38.550.038.525.040.043.860.073.380.0
Percentage of enterprises using CRM software30.825.038.516.726.731.340.060.066.7
Accommodation and food service activitiesTotalPercentage of enterprises using ERP software2.94.32.23.33.57.711.411.428.6
Percentage of enterprises using CRM software8.510.36.57.89.912.515.818.222.2
10-19Percentage of enterprises using ERP software2.81.80.02.11.95.26.24.330.0
Percentage of enterprises using CRM software6.97.00.02.15.49.011.18.618.4
20-49Percentage of enterprises using ERP software0.05.73.00.03.16.215.613.921.0
Percentage of enterprises using CRM software8.812.83.09.212.911.215.625.823.2
50-99Percentage of enterprises using ERP software6.15.02.33.08.321.725.735.742.5
Percentage of enterprises using CRM software6.110.027.318.213.927.429.335.729.1
100-249Percentage of enterprises using ERP software15.815.48.721.112.017.926.538.852.4
Percentage of enterprises using CRM software31.630.843.542.141.729.848.153.161.9
250 and morePercentage of enterprises using ERP software33.340.042.960.025.020.014.342.916.7
Percentage of enterprises using CRM software33.320.057.140.025.040.042.942.916.7
Information and communicationTotalPercentage of enterprises using ERP software19.811.010.010.015.435.837.644.137.5
Percentage of enterprises using CRM software44.030.034.132.535.542.750.858.745.8
10-19Percentage of enterprises using ERP software9.811.27.80.99.730.732.029.625.3
Percentage of enterprises using CRM software36.622.426.119.329.735.435.543.935.7
20-49Percentage of enterprises using ERP software28.24.54.814.312.234.037.247.342.0
Percentage of enterprises using CRM software51.327.033.731.430.439.663.070.652.0
50-99Percentage of enterprises using ERP software12.110.525.018.229.234.842.353.245.8
Percentage of enterprises using CRM software39.439.542.554.529.256.557.760.354.9
100-249Percentage of enterprises using ERP software37.527.30.015.423.854.555.677.853.3
Percentage of enterprises using CRM software56.354.561.561.571.463.672.277.846.7
250 and morePercentage of enterprises using ERP software100.044.430.040.062.570.053.883.381.8
Percentage of enterprises using CRM software100.088.970.070.087.570.069.283.372.7
Financial and insurance activitiesTotalPercentage of enterprises using ERP software19.211.310.418.423.039.436.044.946.8
Percentage of enterprises using CRM software47.950.742.949.456.570.666.769.770.1
10-19Percentage of enterprises using ERP software9.43.73.313.911.124.422.120.642.5
Percentage of enterprises using CRM software25.037.030.030.647.776.051.749.564.0
20-49Percentage of enterprises using ERP software20.010.04.214.321.434.426.750.641.4
Percentage of enterprises using CRM software60.050.041.746.442.962.464.077.868.8
50-99Percentage of enterprises using ERP software14.310.010.033.325.037.520.054.544.4
Percentage of enterprises using CRM software57.170.030.066.775.037.580.090.955.6
100-249Percentage of enterprises using ERP software28.650.050.028.6100.0100.0100.083.350.0
Percentage of enterprises using CRM software85.766.775.085.7100.0100.0100.083.387.5
250 and morePercentage of enterprises using ERP software57.112.533.328.628.671.485.785.787.5
Percentage of enterprises using CRM software71.462.588.9100.0100.0100.085.785.7100.0
Real estate activitiesTotalPercentage of enterprises using ERP software8.01.62.60.62.09.511.118.925.2
Percentage of enterprises using CRM software11.35.210.87.36.416.315.423.427.9
10-19Percentage of enterprises using ERP software3.20.00.00.00.08.38.714.326.5
Percentage of enterprises using CRM software3.20.04.55.33.612.513.019.029.4
20-49Percentage of enterprises using ERP software10.80.06.10.07.19.118.830.026.3
Percentage of enterprises using CRM software23.15.918.29.814.322.718.830.021.1
50-99Percentage of enterprises using ERP software36.414.39.18.3
(q..
(q..
0.0..12.5
Percentage of enterprises using CRM software18.27.118.216.7
(q..
(q..
25.0..25.0
100-249Percentage of enterprises using ERP software
(q..
(q..
(q..
(q..
(q..
(q..
0.0..0.0
Percentage of enterprises using CRM software
(q..
(q..
(q..
(q..
(q..
(q..
33.3..66.7
250 and morePercentage of enterprises using ERP software
(q..
(q..
(q..
(q..
..........
Percentage of enterprises using CRM software
(q..
(q..
(q..
(q..
..........
Professional-, scientific and technical activityTotalPercentage of enterprises using ERP software8.62.35.65.57.518.917.731.831.1
Percentage of enterprises using CRM software15.211.214.113.617.923.929.141.029.6
10-19Percentage of enterprises using ERP software6.81.73.04.86.515.78.825.129.2
Percentage of enterprises using CRM software13.36.911.611.114.618.114.133.225.5
20-49Percentage of enterprises using ERP software5.30.09.13.57.421.429.636.428.3
Percentage of enterprises using CRM software18.915.315.713.022.232.155.654.528.3
50-99Percentage of enterprises using ERP software40.018.24.518.211.125.030.354.548.5
Percentage of enterprises using CRM software25.040.922.731.825.930.039.451.557.6
100-249Percentage of enterprises using ERP software
(q..
(q..
21.416.720.054.5..66.750.0
Percentage of enterprises using CRM software
(q..
(q..
42.933.330.063.6..55.650.0
250 and morePercentage of enterprises using ERP software
(q..
(q..
..............
Percentage of enterprises using CRM software
(q..
(q..
..............
Administrative and support service activitiesTotalPercentage of enterprises using ERP software12.56.53.04.63.614.312.521.824.8
Percentage of enterprises using CRM software21.217.719.519.516.921.230.538.833.6
10-19Percentage of enterprises using ERP software12.85.20.02.21.512.76.414.931.1
Percentage of enterprises using CRM software20.816.814.215.28.723.531.032.942.9
20-49Percentage of enterprises using ERP software12.24.33.42.51.913.713.328.717.0
Percentage of enterprises using CRM software17.316.126.321.018.810.227.345.623.8
50-99Percentage of enterprises using ERP software7.56.44.58.16.36.29.813.416.7
Percentage of enterprises using CRM software12.514.913.621.623.025.821.634.816.8
100-249Percentage of enterprises using ERP software13.810.710.315.04.822.227.725.918.4
Percentage of enterprises using CRM software31.010.717.225.029.940.743.140.325.1
250 and morePercentage of enterprises using ERP software25.026.712.520.022.235.336.844.247.5
Percentage of enterprises using CRM software66.760.050.033.338.935.347.449.762.5
EducationTotalPercentage of enterprises using ERP software4.54.43.82.84.98.013.420.421.5
Percentage of enterprises using CRM software16.416.216.720.830.431.429.532.118.3
10-19Percentage of enterprises using ERP software0.00.00.00.00.00.014.322.222.2
Percentage of enterprises using CRM software11.913.28.322.540.020.028.633.322.2
20-49Percentage of enterprises using ERP software11.19.59.50.020.022.210.011.112.5
Percentage of enterprises using CRM software27.819.028.68.710.044.430.022.20.0
50-99Percentage of enterprises using ERP software0.00.00.020.00.00.033.3....
Percentage of enterprises using CRM software0.00.00.020.00.033.333.3....
100-249Percentage of enterprises using ERP software
(q..
(q..
(q..
25.00.025.00.0..66.7
Percentage of enterprises using CRM software
(q..
(q..
(q..
50.040.075.033.3..66.7
250 and morePercentage of enterprises using ERP software
(q..
(q..
(q..
............
Percentage of enterprises using CRM software
(q..
(q..
(q..
............
Human health and social work activitiesTotalPercentage of enterprises using ERP software2.94.43.55.72.19.015.413.935.6
Percentage of enterprises using CRM software11.77.87.59.86.823.943.644.651.4
10-19Percentage of enterprises using ERP software0.00.00.00.00.04.313.613.020.0
Percentage of enterprises using CRM software7.34.63.65.18.721.750.047.845.0
20-49Percentage of enterprises using ERP software0.06.18.710.90.07.123.110.063.6
Percentage of enterprises using CRM software15.16.18.710.90.021.438.540.063.6
50-99Percentage of enterprises using ERP software9.14.00.04.04.323.84.816.740.0
Percentage of enterprises using CRM software9.18.07.78.04.328.619.038.950.0
100-249Percentage of enterprises using ERP software9.116.79.116.7
(q..
(q..
....36.4
Percentage of enterprises using CRM software27.325.018.241.7
(q..
(q..
....45.5
250 and morePercentage of enterprises using ERP software30.027.350.066.7
(q..
(q..
....60.0
Percentage of enterprises using CRM software30.027.375.066.7
(q..
(q..
....80.0
Arts, entertainment and recreationTotalPercentage of enterprises using ERP software12.10.01.53.13.66.513.322.428.2
Percentage of enterprises using CRM software22.419.018.29.49.114.836.249.633.4
10-19Percentage of enterprises using ERP software17.90.00.00.00.00.00.022.236.4
Percentage of enterprises using CRM software7.117.615.60.00.00.025.033.336.4
20-49Percentage of enterprises using ERP software0.00.00.00.00.011.128.612.520.0
Percentage of enterprises using CRM software38.518.210.015.012.522.242.962.520.0
50-99Percentage of enterprises using ERP software12.50.00.025.016.710.028.628.60.0
Percentage of enterprises using CRM software37.533.30.00.033.330.042.957.150.0
100-249Percentage of enterprises using ERP software
(q..
(q..
(q..
(q..
(q..
(q..
....33.3
Percentage of enterprises using CRM software
(q..
(q..
(q..
(q..
(q..
(q..
....33.3
250 and morePercentage of enterprises using ERP software
(q..
(q..
(q..
(q..
(q..
(q..
......
Percentage of enterprises using CRM software
(q..
(q..
(q..
(q..
(q..
(q..
......
Other service activitiesTotalPercentage of enterprises using ERP software1.20.02.42.52.13.24.17.54.4
Percentage of enterprises using CRM software2.43.98.57.40.013.714.929.922.6
10-19Percentage of enterprises using ERP software0.00.00.01.60.00.00.00.00.0
Percentage of enterprises using CRM software0.00.07.08.10.010.511.521.716.7
20-49Percentage of enterprises using ERP software0.00.011.18.30.014.317.425.510.6
Percentage of enterprises using CRM software0.015.811.18.30.028.629.241.231.9
50-99Percentage of enterprises using ERP software
(q..
(q..
0.0
(q..
(q..
(q..
....25.0
Percentage of enterprises using CRM software
(q..
(q..
25.0
(q..
(q..
(q..
....50.0
100-249Percentage of enterprises using ERP software
(q..
(q..
0.0
(q..
(q..
(q..
......
Percentage of enterprises using CRM software
(q..
(q..
0.0
(q..
(q..
(q..
......
Legend:
qMissing value; suppressed
Data extracted on 13 nov 2018 20:27 UTC (GMT) fromStatistika andmebaas

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