Economic activities total | Total | Percentage of enterprises using ERP software | | 10.2 | 6.7 | 5.5 | 7.1 | 9.1 | 14.6 | 16.0 | 21.3 | 26.9 | 20.9 |
Percentage of enterprises using CRM software | | 12.9 | 10.7 | 11.3 | 11.4 | 12.6 | 17.5 | 21.5 | 26.9 | 24.8 | 22.5 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | 23.7 | 21.3 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | 15.3 | 15.9 |
10-19 | Percentage of enterprises using ERP software | | 5.3 | 3.1 | 2.0 | 2.1 | 4.9 | 10.1 | 8.9 | 12.8 | 22.4 | 12.2 |
Percentage of enterprises using CRM software | | 9.8 | 7.3 | 6.9 | 6.3 | 8.8 | 14.1 | 16.4 | 20.0 | 21.1 | 16.8 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | 20.3 | 15.5 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | 12.3 | 11.7 |
20-49 | Percentage of enterprises using ERP software | | 10.5 | 5.7 | 4.6 | 6.7 | 7.9 | 12.9 | 16.3 | 22.8 | 24.6 | 20.1 |
Percentage of enterprises using CRM software | | 12.9 | 10.2 | 11.9 | 12.4 | 13.0 | 15.9 | 22.3 | 29.0 | 23.8 | 22.7 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | 23.0 | 21.5 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | 13.7 | 16.0 |
50-99 | Percentage of enterprises using ERP software | | 16.3 | 10.9 | 9.1 | 13.6 | 14.8 | 22.4 | 25.7 | 33.8 | 36.3 | 33.9 |
Percentage of enterprises using CRM software | | 18.1 | 15.9 | 15.9 | 18.8 | 17.4 | 24.0 | 27.2 | 36.6 | 31.3 | 29.6 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | 29.5 | 27.9 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | 21.4 | 20.9 |
100-249 | Percentage of enterprises using ERP software | | 28.0 | 23.2 | 21.6 | 24.5 | 23.9 | 35.1 | 41.4 | 46.7 | 47.4 | 46.8 |
Percentage of enterprises using CRM software | | 23.3 | 22.8 | 25.3 | 25.9 | 24.8 | 33.1 | 39.2 | 48.0 | 41.2 | 38.7 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | 39.1 | 37.9 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | 29.9 | 27.0 |
250 and more | Percentage of enterprises using ERP software | | 44.6 | 42.2 | 38.5 | 47.9 | 52.6 | 51.2 | 57.4 | 63.8 | 65.5 | 62.1 |
Percentage of enterprises using CRM software | | 35.0 | 36.2 | 42.8 | 39.3 | 39.7 | 46.3 | 50.9 | 55.0 | 51.7 | 50.4 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | 49.4 | 48.7 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | 42.2 | 39.8 |
Agriculture, forestry and fishing | Total | Percentage of enterprises using ERP software | | 1.6 | 3.0 | 0.3 | 1.5 | 3.1 | 1.6 | 2.6 | 5.6 | 4.6 | 9.0 |
Percentage of enterprises using CRM software | | 1.3 | 3.9 | 0.0 | 1.5 | 1.5 | 4.2 | 1.4 | 1.4 | 0.3 | 0.4 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | 0.3 | 0.4 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | 0.0 | 0.4 |
10-19 | Percentage of enterprises using ERP software | | 0.0 | 3.0 | 0.0 | 0.0 | 5.7 | 0.0 | 0.0 | 0.0 | 4.5 | 5.3 |
Percentage of enterprises using CRM software | | 1.7 | 3.0 | 0.0 | 0.0 | 0.0 | 2.8 | 0.0 | 0.0 | 0.0 | 0.0 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | 0.0 | 0.0 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | 0.0 | 0.0 |
20-49 | Percentage of enterprises using ERP software | | 1.3 | 2.8 | 0.0 | 3.2 | 0.0 | 3.1 | 3.6 | 9.1 | 3.3 | 11.1 |
Percentage of enterprises using CRM software | | 0.0 | 6.3 | 0.0 | 3.2 | 2.9 | 6.3 | 0.0 | 0.0 | 0.0 | 0.0 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | 0.0 | 0.0 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | 0.0 | 0.0 |
50-99 | Percentage of enterprises using ERP software | | 0.0 | 0.0 | 0.0 | 0.0 | 3.7 | 4.3 | 7.7 | 23.1 | 7.4 | 22.2 |
Percentage of enterprises using CRM software | | 0.0 | 0.0 | 0.0 | 0.0 | 3.7 | 4.3 | 11.5 | 15.4 | 3.7 | 5.6 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | 3.7 | 5.6 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | 0.0 | 5.6 |
100-249 | Percentage of enterprises using ERP software | | | | | | | | .. | 0.0 | 14.3 | 0.0 |
Percentage of enterprises using CRM software | | | | | | | | .. | 0.0 | 0.0 | 0.0 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | 0.0 | 0.0 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | 0.0 | 0.0 |
250 and more | Percentage of enterprises using ERP software | | | | | | | | .. | .. | .. | .. |
Percentage of enterprises using CRM software | | | | | | | | .. | .. | .. | .. |
Mining and quarrying | Total | Percentage of enterprises using ERP software | | 4.5 | 8.7 | 8.3 | 4.1 | 12.4 | 17.1 | 13.2 | 12.4 | 28.1 | 24.6 |
Percentage of enterprises using CRM software | | 2.3 | 6.5 | 6.3 | 8.2 | 8.2 | 12.9 | 7.7 | 10.9 | 18.5 | 18.2 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | 18.5 | 15.5 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | 14.5 | 12.8 |
10-19 | Percentage of enterprises using ERP software | | 0.0 | 0.0 | 0.0 | 0.0 | 22.2 | 33.3 | 14.3 | 11.1 | 22.2 | 0.0 |
Percentage of enterprises using CRM software | | 0.0 | 0.0 | 0.0 | 0.0 | 11.1 | 22.2 | 14.3 | 11.1 | 22.2 | 0.0 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | 22.2 | 0.0 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | 11.1 | 0.0 |
20-49 | Percentage of enterprises using ERP software | | 0.0 | 5.0 | 10.0 | 0.0 | 0.0 | 0.0 | 10.0 | 10.0 | 30.0 | 23.1 |
Percentage of enterprises using CRM software | | 0.0 | 5.0 | 10.0 | 9.1 | 0.0 | 0.0 | 0.0 | 0.0 | 10.0 | 15.4 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | 10.0 | 15.4 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | 10.0 | 15.4 |
50-99 | Percentage of enterprises using ERP software | | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 11.1 | 0.0 | 0.0 | 22.2 | .. |
Percentage of enterprises using CRM software | | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 11.1 | 11.1 | 14.3 | 11.1 | .. |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | 11.1 | .. |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | 11.1 | .. |
100-249 | Percentage of enterprises using ERP software | | | | | | | | .. | .. | .. | .. |
Percentage of enterprises using CRM software | | | | | | | | .. | .. | .. | .. |
250 and more | Percentage of enterprises using ERP software | | | | | | | | .. | .. | .. | .. |
Percentage of enterprises using CRM software | | | | | | | | .. | .. | .. | .. |
Manufacturing | Total | Percentage of enterprises using ERP software | | 12.4 | 10.0 | 8.9 | 10.9 | 13.3 | 16.4 | 20.1 | 23.1 | 30.7 | 25.3 |
Percentage of enterprises using CRM software | | 9.7 | 7.2 | 11.4 | 9.5 | 10.0 | 13.6 | 17.0 | 21.5 | 21.3 | 19.2 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | 19.8 | 18.6 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | 14.6 | 14.2 |
10-19 | Percentage of enterprises using ERP software | | 4.9 | 2.6 | 2.7 | 1.8 | 4.4 | 9.0 | 10.0 | 10.5 | 21.4 | 8.4 |
Percentage of enterprises using CRM software | | 7.4 | 3.9 | 6.8 | 3.9 | 6.1 | 9.7 | 12.3 | 12.7 | 15.3 | 11.5 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | 14.3 | 11.1 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | 9.1 | 9.3 |
20-49 | Percentage of enterprises using ERP software | | 8.4 | 6.4 | 4.1 | 7.6 | 11.3 | 12.0 | 16.5 | 20.6 | 27.1 | 22.3 |
Percentage of enterprises using CRM software | | 7.4 | 4.8 | 11.2 | 8.5 | 6.5 | 9.4 | 15.1 | 19.5 | 20.2 | 16.6 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | 18.8 | 16.6 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | 14.8 | 13.2 |
50-99 | Percentage of enterprises using ERP software | | 16.2 | 13.8 | 10.0 | 17.5 | 17.1 | 21.2 | 26.8 | 31.4 | 37.5 | 34.9 |
Percentage of enterprises using CRM software | | 14.0 | 10.1 | 11.1 | 14.1 | 15.8 | 17.8 | 17.6 | 26.2 | 24.4 | 22.9 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | 22.7 | 21.1 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | 16.3 | 15.2 |
100-249 | Percentage of enterprises using ERP software | | 33.3 | 28.7 | 30.8 | 29.7 | 28.7 | 37.8 | 45.3 | 49.2 | 54.3 | 52.6 |
Percentage of enterprises using CRM software | | 15.6 | 19.8 | 22.9 | 20.0 | 18.4 | 25.3 | 32.5 | 44.6 | 38.2 | 33.8 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | 35.7 | 33.1 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | 26.8 | 22.5 |
250 and more | Percentage of enterprises using ERP software | | 49.3 | 51.4 | 45.1 | 54.8 | 66.7 | 55.4 | 62.7 | 63.5 | 70.0 | 73.7 |
Percentage of enterprises using CRM software | | 22.7 | 18.1 | 25.4 | 27.4 | 31.5 | 44.6 | 41.3 | 44.4 | 36.7 | 49.4 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | 31.7 | 45.9 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | 30.0 | 37.3 |
Manufacture of food products and beverages | Total | Percentage of enterprises using ERP software | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 18.0 |
Percentage of enterprises using CRM software | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 14.3 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 13.8 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 11.7 |
10-19 | Percentage of enterprises using ERP software | | 0.0 | 0.0 | 0.0 | .. | 0.0 | .. | 0.0 | 0.0 | .. | 7.1 |
Percentage of enterprises using CRM software | | .. | 0.0 | 0.0 | .. | 0.0 | .. | .. | .. | .. | 7.1 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 7.1 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | 0.0 | 7.1 |
20-49 | Percentage of enterprises using ERP software | | 0.0 | 0.0 | 0.0 | 0.0 | .. | 0.0 | 0.0 | .. | .. | 0.0 |
Percentage of enterprises using CRM software | | 0.0 | 0.0 | 0.0 | 0.0 | .. | 0.0 | .. | .. | .. | 5.3 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 5.3 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 5.3 |
50-99 | Percentage of enterprises using ERP software | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 15.4 |
Percentage of enterprises using CRM software | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 15.4 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 11.5 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 7.7 |
100-249 | Percentage of enterprises using ERP software | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 64.0 |
Percentage of enterprises using CRM software | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 44.0 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 44.0 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 40.0 |
250 and more | Percentage of enterprises using ERP software | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 81.8 |
Percentage of enterprises using CRM software | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 36.4 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 36.4 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 18.2 |
Manufacture of textiles, wearing apparel and leather | Total | Percentage of enterprises using ERP software | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 16.4 |
Percentage of enterprises using CRM software | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 10.9 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 10.3 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 5.5 |
10-19 | Percentage of enterprises using ERP software | | .. | 0.0 | .. | 0.0 | 0.0 | 0.0 | 0.0 | .. | 0.0 | 0.0 |
Percentage of enterprises using CRM software | | .. | 0.0 | 0.0 | .. | 0.0 | .. | .. | .. | .. | 11.1 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 11.1 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | 0.0 | 0.0 |
20-49 | Percentage of enterprises using ERP software | | .. | 0.0 | 0.0 | .. | .. | .. | .. | .. | .. | 23.1 |
Percentage of enterprises using CRM software | | .. | .. | 0.0 | 0.0 | .. | .. | .. | .. | .. | 7.7 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 7.7 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 7.7 |
50-99 | Percentage of enterprises using ERP software | | 0.0 | 0.0 | .. | .. | .. | .. | .. | .. | .. | 15.6 |
Percentage of enterprises using CRM software | | .. | 0.0 | .. | .. | .. | .. | .. | .. | .. | 9.4 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 9.4 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 6.3 |
100-249 | Percentage of enterprises using ERP software | | .. | .. | 0.0 | .. | .. | .. | .. | .. | .. | 30.0 |
Percentage of enterprises using CRM software | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 20.0 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 20.0 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 10.0 |
250 and more | Percentage of enterprises using ERP software | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 80.0 |
Percentage of enterprises using CRM software | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 40.0 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 20.0 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 20.0 |
Manufacture of wood, paper and printing | Total | Percentage of enterprises using ERP software | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 27.4 |
Percentage of enterprises using CRM software | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 22.5 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 22.5 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 18.4 |
10-19 | Percentage of enterprises using ERP software | | .. | .. | 0.0 | 0.0 | .. | .. | .. | .. | .. | 13.3 |
Percentage of enterprises using CRM software | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 13.3 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 13.3 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 13.3 |
20-49 | Percentage of enterprises using ERP software | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 28.6 |
Percentage of enterprises using CRM software | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 23.8 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 23.8 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 19.0 |
50-99 | Percentage of enterprises using ERP software | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 32.6 |
Percentage of enterprises using CRM software | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 23.3 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 23.3 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 14.0 |
100-249 | Percentage of enterprises using ERP software | | .. | .. | .. | 0.0 | .. | .. | .. | .. | 0.0 | 37.9 |
Percentage of enterprises using CRM software | | .. | .. | .. | .. | .. | .. | .. | .. | 0.0 | 27.6 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | 0.0 | 27.6 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | 0.0 | 20.7 |
250 and more | Percentage of enterprises using ERP software | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 72.7 |
Percentage of enterprises using CRM software | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 63.6 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 63.6 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 63.6 |
Manufacture of coke,chemicals, basic pharmaceutical products, rubber and plastic and non-metallic mineral products | Total | Percentage of enterprises using ERP software | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 32.0 |
Percentage of enterprises using CRM software | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 24.7 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 23.9 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 14.5 |
10-19 | Percentage of enterprises using ERP software | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 22.2 |
Percentage of enterprises using CRM software | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 22.2 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 22.2 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 22.2 |
20-49 | Percentage of enterprises using ERP software | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 20.0 |
Percentage of enterprises using CRM software | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 10.0 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 10.0 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 0.0 |
50-99 | Percentage of enterprises using ERP software | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 45.5 |
Percentage of enterprises using CRM software | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 36.4 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 31.8 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 22.7 |
100-249 | Percentage of enterprises using ERP software | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 55.0 |
Percentage of enterprises using CRM software | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 45.0 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 45.0 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 20.0 |
250 and more | Percentage of enterprises using ERP software | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 55.6 |
Percentage of enterprises using CRM software | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 44.4 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 44.4 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 33.3 |
Manufacture of metal and metal products | Total | Percentage of enterprises using ERP software | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 20.9 |
Percentage of enterprises using CRM software | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 17.8 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 17.4 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 10.9 |
10-19 | Percentage of enterprises using ERP software | | .. | .. | .. | 0.0 | 0.0 | .. | .. | .. | .. | 0.0 |
Percentage of enterprises using CRM software | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 4.5 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 4.5 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 0.0 |
20-49 | Percentage of enterprises using ERP software | | .. | .. | 0.0 | 0.0 | .. | .. | .. | .. | .. | 31.2 |
Percentage of enterprises using CRM software | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 25.0 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 25.0 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 18.7 |
50-99 | Percentage of enterprises using ERP software | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 40.0 |
Percentage of enterprises using CRM software | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 30.0 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 26.7 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 16.7 |
Manufacture of computers, electronics and optical instruments | Total | Percentage of enterprises using ERP software | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 59.6 |
Percentage of enterprises using CRM software | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 37.1 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 37.1 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 31.3 |
10-19 | Percentage of enterprises using ERP software | | .. | .. | 0.0 | .. | .. | .. | .. | .. | .. | 60.9 |
Percentage of enterprises using CRM software | | .. | .. | 0.0 | .. | .. | .. | .. | .. | .. | 39.1 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 39.1 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 39.1 |
20-49 | Percentage of enterprises using ERP software | | 0.0 | .. | .. | 0.0 | .. | .. | .. | .. | .. | 39.8 |
Percentage of enterprises using CRM software | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 39.8 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 39.8 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 29.6 |
50-99 | Percentage of enterprises using ERP software | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 66.7 |
Percentage of enterprises using CRM software | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 22.2 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 22.2 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 22.2 |
100-249 | Percentage of enterprises using ERP software | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 75.0 |
Percentage of enterprises using CRM software | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 25.0 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 25.0 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 0.0 |
250 and more | Percentage of enterprises using ERP software | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 71.4 |
Percentage of enterprises using CRM software | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 57.1 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 57.1 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 57.1 |
Manufacture of electrical equipment and equipment n.e.c | Total | Percentage of enterprises using ERP software | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 35.9 |
Percentage of enterprises using CRM software | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 27.0 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 25.2 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 22.9 |
10-19 | Percentage of enterprises using ERP software | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 0.0 |
Percentage of enterprises using CRM software | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 0.0 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 0.0 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 0.0 |
20-49 | Percentage of enterprises using ERP software | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 26.7 |
Percentage of enterprises using CRM software | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 26.7 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 26.7 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 26.7 |
50-99 | Percentage of enterprises using ERP software | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 52.2 |
Percentage of enterprises using CRM software | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 30.4 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 26.1 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 30.4 |
100-249 | Percentage of enterprises using ERP software | | .. | .. | 0.0 | .. | .. | .. | .. | .. | .. | 69.2 |
Percentage of enterprises using CRM software | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 38.5 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 38.5 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 15.4 |
250 and more | Percentage of enterprises using ERP software | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 83.3 |
Percentage of enterprises using CRM software | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 66.7 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 50.0 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 33.3 |
Manufacture of motor vehicles other transport equipment | Total | Percentage of enterprises using ERP software | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 40.0 |
Percentage of enterprises using CRM software | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 20.3 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 16.7 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 18.0 |
10-19 | Percentage of enterprises using ERP software | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 30.0 |
Percentage of enterprises using CRM software | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 30.0 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 20.0 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 30.0 |
20-49 | Percentage of enterprises using ERP software | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 27.3 |
Percentage of enterprises using CRM software | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 9.1 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 9.1 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 0.0 |
50-99 | Percentage of enterprises using ERP software | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 33.3 |
Percentage of enterprises using CRM software | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 0.0 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 0.0 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 0.0 |
Manufacture of furniture, other products n.e.c and Repair and installation of machinery and equipment | Total | Percentage of enterprises using ERP software | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 21.5 |
Percentage of enterprises using CRM software | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 15.6 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 15.1 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 12.6 |
10-19 | Percentage of enterprises using ERP software | | .. | 0.0 | 0.0 | 0.0 | 0.0 | .. | .. | .. | .. | 7.7 |
Percentage of enterprises using CRM software | | .. | 0.0 | .. | .. | .. | .. | .. | .. | .. | 15.4 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 15.4 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 15.4 |
20-49 | Percentage of enterprises using ERP software | | .. | 0.0 | .. | 0.0 | .. | .. | .. | .. | .. | 14.3 |
Percentage of enterprises using CRM software | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 7.1 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 7.1 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 7.1 |
50-99 | Percentage of enterprises using ERP software | | .. | .. | .. | .. | .. | .. | 0.0 | .. | .. | 37.1 |
Percentage of enterprises using CRM software | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 22.9 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 22.9 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 14.3 |
100-249 | Percentage of enterprises using ERP software | | .. | .. | .. | .. | .. | .. | 0.0 | .. | 0.0 | 45.8 |
Percentage of enterprises using CRM software | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 25.0 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 20.8 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | 0.0 | 16.7 |
250 and more | Percentage of enterprises using ERP software | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 80.0 |
Percentage of enterprises using CRM software | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 40.0 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 40.0 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | .. | 20.0 |
Electricity, gas, steam and air conditioning supply | Total | Percentage of enterprises using ERP software | | 12.5 | 8.5 | 9.4 | 20.6 | 11.6 | 20.0 | 18.8 | 22.9 | 27.3 | 28.8 |
Percentage of enterprises using CRM software | | 23.6 | 16.9 | 15.6 | 19.0 | 13.6 | 19.7 | 24.7 | 31.5 | 35.0 | 28.0 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | 35.0 | 28.0 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | 14.9 | 22.6 |
10-19 | Percentage of enterprises using ERP software | | 0.0 | 0.0 | 0.0 | 12.0 | 0.0 | 6.7 | 0.0 | 0.0 | 9.1 | 7.7 |
Percentage of enterprises using CRM software | | 16.7 | 0.0 | 0.0 | 12.0 | 0.0 | 13.3 | 7.1 | 8.3 | 18.2 | 7.7 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | 18.2 | 7.7 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | 0.0 | 7.7 |
20-49 | Percentage of enterprises using ERP software | | 0.0 | 0.0 | 0.0 | 0.0 | 7.7 | 0.0 | 0.0 | 9.1 | 9.1 | 21.4 |
Percentage of enterprises using CRM software | | 0.0 | 0.0 | 0.0 | 0.0 | 7.7 | 0.0 | 10.0 | 27.3 | 36.4 | 14.3 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | 36.4 | 14.3 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | 18.2 | 14.3 |
50-99 | Percentage of enterprises using ERP software | | 12.5 | 11.1 | 14.3 | 20.0 | 16.7 | 55.6 | 54.5 | 58.3 | 66.7 | 50.0 |
Percentage of enterprises using CRM software | | 62.5 | 44.4 | 57.1 | 40.0 | 50.0 | 55.6 | 72.7 | 75.0 | 66.7 | 75.0 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | 66.7 | 75.0 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | 33.3 | 62.5 |
100-249 | Percentage of enterprises using ERP software | | 66.7 | 12.5 | 12.5 | 62.5 | 33.3 | 50.0 | 75.0 | 75.0 | 75.0 | 75.0 |
Percentage of enterprises using CRM software | | 44.4 | 62.5 | 37.5 | 37.5 | 33.3 | 33.3 | 50.0 | 50.0 | 25.0 | 75.0 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | 25.0 | 75.0 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | 25.0 | 25.0 |
250 and more | Percentage of enterprises using ERP software | | 50.0 | 100.0 | 100.0 | 100.0 | 100.0 | 100.0 | 100.0 | 100.0 | 100.0 | 100.0 |
Percentage of enterprises using CRM software | | 75.0 | 75.0 | 75.0 | 100.0 | 66.7 | 66.7 | 66.7 | 66.7 | 66.7 | 66.7 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | 66.7 | 66.7 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | 33.3 | 66.7 |
Water supply; sewerage; waste management and remediation activities | Total | Percentage of enterprises using ERP software | | 9.9 | 3.6 | 9.0 | 9.4 | 9.8 | 10.1 | 12.2 | 28.1 | 13.1 | 30.4 |
Percentage of enterprises using CRM software | | 16.0 | 9.6 | 4.5 | 9.4 | 11.0 | 20.0 | 20.6 | 37.1 | 32.1 | 38.4 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | 32.1 | 38.4 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | 10.1 | 11.6 |
10-19 | Percentage of enterprises using ERP software | | 11.4 | 0.0 | 13.9 | 0.0 | 0.0 | 0.0 | 0.0 | 22.2 | 0.0 | 27.3 |
Percentage of enterprises using CRM software | | 11.4 | 0.0 | 0.0 | 9.4 | 0.0 | 16.7 | 9.1 | 33.3 | 22.2 | 36.4 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | 22.2 | 36.4 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | 0.0 | 9.1 |
20-49 | Percentage of enterprises using ERP software | | 3.4 | 0.0 | 0.0 | 10.0 | 6.7 | 6.7 | 15.4 | 21.4 | 11.1 | 8.3 |
Percentage of enterprises using CRM software | | 6.9 | 11.1 | 0.0 | 0.0 | 13.3 | 13.3 | 23.1 | 35.7 | 33.3 | 33.3 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | 33.3 | 33.3 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | 11.1 | 8.3 |
50-99 | Percentage of enterprises using ERP software | | 0.0 | 0.0 | 16.7 | 14.3 | 37.5 | 33.3 | .. | .. | 40.0 | 60.0 |
Percentage of enterprises using CRM software | | 12.5 | 0.0 | 16.7 | 14.3 | 25.0 | 33.3 | .. | .. | 50.0 | 40.0 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | 50.0 | 40.0 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | 30.0 | 10.0 |
100-249 | Percentage of enterprises using ERP software | | | 25.0 | 0.0 | 33.3 | | | .. | .. | .. | .. |
Percentage of enterprises using CRM software | | | 50.0 | 20.0 | 66.7 | | | .. | .. | .. | .. |
250 and more | Percentage of enterprises using ERP software | | | 66.7 | 66.7 | 66.7 | | | 66.7 | 100.0 | 66.7 | .. |
Percentage of enterprises using CRM software | | | 66.7 | 66.7 | 66.7 | | | 66.7 | 100.0 | 66.7 | .. |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | 66.7 | .. |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | 33.3 | .. |
Construction | Total | Percentage of enterprises using ERP software | | 5.0 | 1.8 | 1.1 | 2.0 | 2.1 | 6.1 | 5.0 | 9.9 | 15.4 | 7.2 |
Percentage of enterprises using CRM software | | 6.5 | 4.2 | 3.1 | 4.0 | 3.4 | 8.9 | 7.8 | 11.3 | 8.7 | 4.9 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | 8.7 | 4.9 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | 3.3 | 3.4 |
10-19 | Percentage of enterprises using ERP software | | 2.6 | 1.4 | 0.0 | 0.0 | 1.0 | 4.3 | 1.1 | 5.3 | 16.7 | 3.2 |
Percentage of enterprises using CRM software | | 5.2 | 4.1 | 1.2 | 1.1 | 1.0 | 7.8 | 6.6 | 9.7 | 9.1 | 3.2 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | 9.1 | 3.2 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | 3.0 | 3.2 |
20-49 | Percentage of enterprises using ERP software | | 6.4 | 0.9 | 0.9 | 2.9 | 2.4 | 6.8 | 6.8 | 14.9 | 9.1 | 10.4 |
Percentage of enterprises using CRM software | | 8.7 | 2.7 | 4.7 | 8.1 | 7.1 | 9.5 | 6.8 | 10.4 | 4.5 | 6.0 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | 4.5 | 6.0 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | 3.0 | 3.0 |
50-99 | Percentage of enterprises using ERP software | | 12.4 | 5.2 | 5.0 | 4.0 | 1.5 | 9.3 | 13.4 | 21.3 | 22.0 | 15.0 |
Percentage of enterprises using CRM software | | 5.7 | 6.1 | 5.9 | 4.0 | 4.4 | 13.0 | 13.4 | 23.0 | 16.9 | 12.5 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | 16.9 | 12.5 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | 5.1 | 5.0 |
100-249 | Percentage of enterprises using ERP software | | 10.0 | 4.8 | 7.7 | 0.0 | 7.7 | 5.3 | 33.3 | 14.3 | 0.0 | 10.0 |
Percentage of enterprises using CRM software | | 7.5 | 7.1 | 5.1 | 4.8 | 7.7 | 5.3 | 16.7 | 14.3 | 0.0 | 0.0 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | 0.0 | 0.0 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | 0.0 | 0.0 |
250 and more | Percentage of enterprises using ERP software | | 27.3 | 25.0 | 22.2 | 55.6 | 40.0 | 60.0 | 66.7 | 60.0 | 75.0 | 71.4 |
Percentage of enterprises using CRM software | | 18.2 | 50.0 | 33.3 | 22.2 | 20.0 | 30.0 | 44.4 | 40.0 | 50.0 | 28.6 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | 50.0 | 28.6 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | 25.0 | 28.6 |
Wholesale and retail trade; repair of motor vehicles and motorcycles | Total | Percentage of enterprises using ERP software | | 16.4 | 11.0 | 8.3 | 11.3 | 16.3 | 21.6 | 19.7 | 25.6 | 33.9 | 26.2 |
Percentage of enterprises using CRM software | | 17.0 | 16.5 | 15.6 | 14.8 | 18.8 | 23.7 | 26.8 | 33.9 | 34.3 | 28.4 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | 32.4 | 26.6 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | 24.2 | 21.6 |
10-19 | Percentage of enterprises using ERP software | | 9.6 | 5.9 | 3.4 | 4.4 | 12.4 | 15.9 | 12.9 | 16.8 | 27.0 | 19.5 |
Percentage of enterprises using CRM software | | 11.5 | 11.0 | 11.4 | 7.6 | 14.0 | 18.7 | 19.0 | 25.1 | 29.7 | 24.0 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | 27.6 | 22.3 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | 20.0 | 18.8 |
20-49 | Percentage of enterprises using ERP software | | 21.7 | 13.3 | 10.0 | 15.4 | 13.8 | 21.3 | 17.8 | 27.9 | 36.5 | 25.4 |
Percentage of enterprises using CRM software | | 20.3 | 19.8 | 15.9 | 20.0 | 22.6 | 25.1 | 29.8 | 38.5 | 36.4 | 28.8 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | 35.0 | 26.0 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | 24.7 | 20.8 |
50-99 | Percentage of enterprises using ERP software | | 34.6 | 19.4 | 17.4 | 20.7 | 29.3 | 37.9 | 42.5 | 47.2 | 47.0 | 42.0 |
Percentage of enterprises using CRM software | | 36.8 | 27.9 | 27.3 | 30.6 | 28.3 | 35.2 | 43.6 | 51.9 | 43.0 | 38.9 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | 39.8 | 37.0 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | 32.4 | 28.0 |
100-249 | Percentage of enterprises using ERP software | | 41.7 | 40.0 | 33.3 | 34.3 | 35.0 | 45.8 | 46.9 | 55.4 | 56.3 | 48.5 |
Percentage of enterprises using CRM software | | 31.7 | 36.0 | 32.0 | 28.6 | 23.9 | 42.4 | 50.9 | 62.5 | 50.6 | 41.5 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | 47.1 | 41.5 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | 43.3 | 29.4 |
250 and more | Percentage of enterprises using ERP software | | 35.7 | 33.3 | 30.3 | 48.3 | 55.2 | 44.8 | 56.3 | 60.6 | 56.4 | 55.3 |
Percentage of enterprises using CRM software | | 32.1 | 40.0 | 48.5 | 41.4 | 37.9 | 41.4 | 56.3 | 57.6 | 46.2 | 42.1 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | 46.2 | 42.1 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | 41.0 | 39.5 |
Transportation and storage | Total | Percentage of enterprises using ERP software | | 6.9 | 5.0 | 3.2 | 2.8 | 3.7 | 11.0 | 15.9 | 23.9 | 20.8 | 11.7 |
Percentage of enterprises using CRM software | | 11.5 | 8.6 | 7.8 | 9.4 | 10.0 | 12.6 | 21.5 | 25.4 | 16.1 | 13.1 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | 16.1 | 12.0 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | 8.1 | 8.0 |
10-19 | Percentage of enterprises using ERP software | | 1.2 | 2.3 | 2.7 | 0.0 | 0.0 | 9.3 | 9.2 | 16.9 | 18.8 | 6.3 |
Percentage of enterprises using CRM software | | 11.8 | 5.8 | 2.7 | 5.2 | 7.5 | 10.2 | 18.4 | 18.1 | 12.9 | 3.2 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | 12.9 | 3.2 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | 7.1 | 1.6 |
20-49 | Percentage of enterprises using ERP software | | 10.9 | 3.7 | 0.0 | 0.0 | 4.8 | 6.6 | 19.6 | 26.7 | 12.5 | 8.1 |
Percentage of enterprises using CRM software | | 4.0 | 6.3 | 11.7 | 8.9 | 11.3 | 9.8 | 23.2 | 30.0 | 10.4 | 18.9 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | 10.4 | 16.2 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | 2.1 | 10.8 |
50-99 | Percentage of enterprises using ERP software | | 4.6 | 6.6 | 4.9 | 15.0 | 5.7 | 17.8 | 18.0 | 28.8 | 31.8 | 20.0 |
Percentage of enterprises using CRM software | | 13.8 | 18.0 | 11.5 | 21.7 | 11.3 | 22.2 | 24.0 | 34.6 | 25.0 | 17.5 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | 25.0 | 17.5 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | 13.6 | 7.5 |
100-249 | Percentage of enterprises using ERP software | | 27.3 | 14.9 | 7.3 | 10.3 | 12.5 | 25.8 | 38.2 | 47.4 | 47.2 | 40.0 |
Percentage of enterprises using CRM software | | 27.3 | 17.0 | 17.1 | 17.9 | 15.6 | 29.0 | 29.4 | 42.1 | 44.4 | 36.7 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | 44.4 | 36.7 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | 25.0 | 30.0 |
250 and more | Percentage of enterprises using ERP software | | 38.5 | 50.0 | 38.5 | 25.0 | 40.0 | 43.8 | 60.0 | 73.3 | 80.0 | 56.3 |
Percentage of enterprises using CRM software | | 30.8 | 25.0 | 38.5 | 16.7 | 26.7 | 31.3 | 40.0 | 60.0 | 66.7 | 50.0 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | 66.7 | 43.8 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | 53.3 | 37.5 |
Accommodation and food service activities | Total | Percentage of enterprises using ERP software | | 2.9 | 4.3 | 2.2 | 3.3 | 3.5 | 7.7 | 11.4 | 11.4 | 28.6 | 18.5 |
Percentage of enterprises using CRM software | | 8.5 | 10.3 | 6.5 | 7.8 | 9.9 | 12.5 | 15.8 | 18.2 | 22.2 | 18.3 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | 22.0 | 15.4 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | 13.2 | 15.2 |
10-19 | Percentage of enterprises using ERP software | | 2.8 | 1.8 | 0.0 | 2.1 | 1.9 | 5.2 | 6.2 | 4.3 | 30.0 | 14.8 |
Percentage of enterprises using CRM software | | 6.9 | 7.0 | 0.0 | 2.1 | 5.4 | 9.0 | 11.1 | 8.6 | 18.4 | 11.1 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | 18.4 | 8.6 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | 11.6 | 7.4 |
20-49 | Percentage of enterprises using ERP software | | 0.0 | 5.7 | 3.0 | 0.0 | 3.1 | 6.2 | 15.6 | 13.9 | 21.0 | 17.2 |
Percentage of enterprises using CRM software | | 8.8 | 12.8 | 3.0 | 9.2 | 12.9 | 11.2 | 15.6 | 25.8 | 23.2 | 20.4 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | 23.2 | 17.1 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | 10.5 | 20.4 |
50-99 | Percentage of enterprises using ERP software | | 6.1 | 5.0 | 2.3 | 3.0 | 8.3 | 21.7 | 25.7 | 35.7 | 42.5 | 31.9 |
Percentage of enterprises using CRM software | | 6.1 | 10.0 | 27.3 | 18.2 | 13.9 | 27.4 | 29.3 | 35.7 | 29.1 | 36.0 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | 26.3 | 32.3 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | 26.6 | 32.5 |
100-249 | Percentage of enterprises using ERP software | | 15.8 | 15.4 | 8.7 | 21.1 | 12.0 | 17.9 | 26.5 | 38.8 | 52.4 | 47.1 |
Percentage of enterprises using CRM software | | 31.6 | 30.8 | 43.5 | 42.1 | 41.7 | 29.8 | 48.1 | 53.1 | 61.9 | 64.7 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | 61.9 | 58.8 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | 38.1 | 52.9 |
250 and more | Percentage of enterprises using ERP software | | 33.3 | 40.0 | 42.9 | 60.0 | 25.0 | 20.0 | 14.3 | 42.9 | 16.7 | 57.1 |
Percentage of enterprises using CRM software | | 33.3 | 20.0 | 57.1 | 40.0 | 25.0 | 40.0 | 42.9 | 42.9 | 16.7 | 42.9 |
Percentage of enterprises using CRM software to share information internally | | .. | .. | .. | .. | .. | .. | .. | .. | 16.7 | 42.9 |
Percentage of enterprises using CRM software to analyse information | | .. | .. | .. | .. | .. | .. | .. | .. | 16.7 | 14.3 |