Reference period2007200820092010201220132014201520172019
Economic activity (EMTAK 2008)Number of persons employedIndicator
Economic activities totalTotalPercentage of enterprises using ERP software10.26.75.57.19.114.616.021.326.920.9
Percentage of enterprises using CRM software12.910.711.311.412.617.521.526.924.822.5
Percentage of enterprises using CRM software to share information internally................23.721.3
Percentage of enterprises using CRM software to analyse information................15.315.9
10-19Percentage of enterprises using ERP software5.33.12.02.14.910.18.912.822.412.2
Percentage of enterprises using CRM software9.87.36.96.38.814.116.420.021.116.8
Percentage of enterprises using CRM software to share information internally................20.315.5
Percentage of enterprises using CRM software to analyse information................12.311.7
20-49Percentage of enterprises using ERP software10.55.74.66.77.912.916.322.824.620.1
Percentage of enterprises using CRM software12.910.211.912.413.015.922.329.023.822.7
Percentage of enterprises using CRM software to share information internally................23.021.5
Percentage of enterprises using CRM software to analyse information................13.716.0
50-99Percentage of enterprises using ERP software16.310.99.113.614.822.425.733.836.333.9
Percentage of enterprises using CRM software18.115.915.918.817.424.027.236.631.329.6
Percentage of enterprises using CRM software to share information internally................29.527.9
Percentage of enterprises using CRM software to analyse information................21.420.9
100-249Percentage of enterprises using ERP software28.023.221.624.523.935.141.446.747.446.8
Percentage of enterprises using CRM software23.322.825.325.924.833.139.248.041.238.7
Percentage of enterprises using CRM software to share information internally................39.137.9
Percentage of enterprises using CRM software to analyse information................29.927.0
250 and morePercentage of enterprises using ERP software44.642.238.547.952.651.257.463.865.562.1
Percentage of enterprises using CRM software35.036.242.839.339.746.350.955.051.750.4
Percentage of enterprises using CRM software to share information internally................49.448.7
Percentage of enterprises using CRM software to analyse information................42.239.8
Agriculture, forestry and fishingTotalPercentage of enterprises using ERP software1.63.00.31.53.11.62.65.64.69.0
Percentage of enterprises using CRM software1.33.90.01.51.54.21.41.40.30.4
Percentage of enterprises using CRM software to share information internally................0.30.4
Percentage of enterprises using CRM software to analyse information................0.00.4
10-19Percentage of enterprises using ERP software0.03.00.00.05.70.00.00.04.55.3
Percentage of enterprises using CRM software1.73.00.00.00.02.80.00.00.00.0
Percentage of enterprises using CRM software to share information internally................0.00.0
Percentage of enterprises using CRM software to analyse information................0.00.0
20-49Percentage of enterprises using ERP software1.32.80.03.20.03.13.69.13.311.1
Percentage of enterprises using CRM software0.06.30.03.22.96.30.00.00.00.0
Percentage of enterprises using CRM software to share information internally................0.00.0
Percentage of enterprises using CRM software to analyse information................0.00.0
50-99Percentage of enterprises using ERP software0.00.00.00.03.74.37.723.17.422.2
Percentage of enterprises using CRM software0.00.00.00.03.74.311.515.43.75.6
Percentage of enterprises using CRM software to share information internally................3.75.6
Percentage of enterprises using CRM software to analyse information................0.05.6
100-249Percentage of enterprises using ERP software
(q..
(q..
(q..
(q..
(q..
(q..
..0.014.30.0
Percentage of enterprises using CRM software
(q..
(q..
(q..
(q..
(q..
(q..
..0.00.00.0
Percentage of enterprises using CRM software to share information internally................0.00.0
Percentage of enterprises using CRM software to analyse information................0.00.0
250 and morePercentage of enterprises using ERP software
(q..
(q..
(q..
(q..
(q..
(q..
........
Percentage of enterprises using CRM software
(q..
(q..
(q..
(q..
(q..
(q..
........
Mining and quarryingTotalPercentage of enterprises using ERP software4.58.78.34.112.417.113.212.428.124.6
Percentage of enterprises using CRM software2.36.56.38.28.212.97.710.918.518.2
Percentage of enterprises using CRM software to share information internally................18.515.5
Percentage of enterprises using CRM software to analyse information................14.512.8
10-19Percentage of enterprises using ERP software0.00.00.00.022.233.314.311.122.20.0
Percentage of enterprises using CRM software0.00.00.00.011.122.214.311.122.20.0
Percentage of enterprises using CRM software to share information internally................22.20.0
Percentage of enterprises using CRM software to analyse information................11.10.0
20-49Percentage of enterprises using ERP software0.05.010.00.00.00.010.010.030.023.1
Percentage of enterprises using CRM software0.05.010.09.10.00.00.00.010.015.4
Percentage of enterprises using CRM software to share information internally................10.015.4
Percentage of enterprises using CRM software to analyse information................10.015.4
50-99Percentage of enterprises using ERP software0.00.00.00.00.011.10.00.022.2..
Percentage of enterprises using CRM software0.00.00.00.00.011.111.114.311.1..
Percentage of enterprises using CRM software to share information internally................11.1..
Percentage of enterprises using CRM software to analyse information................11.1..
100-249Percentage of enterprises using ERP software
(q..
(q..
(q..
(q..
(q..
(q..
........
Percentage of enterprises using CRM software
(q..
(q..
(q..
(q..
(q..
(q..
........
250 and morePercentage of enterprises using ERP software
(q..
(q..
(q..
(q..
(q..
(q..
........
Percentage of enterprises using CRM software
(q..
(q..
(q..
(q..
(q..
(q..
........
ManufacturingTotalPercentage of enterprises using ERP software12.410.08.910.913.316.420.123.130.725.3
Percentage of enterprises using CRM software9.77.211.49.510.013.617.021.521.319.2
Percentage of enterprises using CRM software to share information internally................19.818.6
Percentage of enterprises using CRM software to analyse information................14.614.2
10-19Percentage of enterprises using ERP software4.92.62.71.84.49.010.010.521.48.4
Percentage of enterprises using CRM software7.43.96.83.96.19.712.312.715.311.5
Percentage of enterprises using CRM software to share information internally................14.311.1
Percentage of enterprises using CRM software to analyse information................9.19.3
20-49Percentage of enterprises using ERP software8.46.44.17.611.312.016.520.627.122.3
Percentage of enterprises using CRM software7.44.811.28.56.59.415.119.520.216.6
Percentage of enterprises using CRM software to share information internally................18.816.6
Percentage of enterprises using CRM software to analyse information................14.813.2
50-99Percentage of enterprises using ERP software16.213.810.017.517.121.226.831.437.534.9
Percentage of enterprises using CRM software14.010.111.114.115.817.817.626.224.422.9
Percentage of enterprises using CRM software to share information internally................22.721.1
Percentage of enterprises using CRM software to analyse information................16.315.2
100-249Percentage of enterprises using ERP software33.328.730.829.728.737.845.349.254.352.6
Percentage of enterprises using CRM software15.619.822.920.018.425.332.544.638.233.8
Percentage of enterprises using CRM software to share information internally................35.733.1
Percentage of enterprises using CRM software to analyse information................26.822.5
250 and morePercentage of enterprises using ERP software49.351.445.154.866.755.462.763.570.073.7
Percentage of enterprises using CRM software22.718.125.427.431.544.641.344.436.749.4
Percentage of enterprises using CRM software to share information internally................31.745.9
Percentage of enterprises using CRM software to analyse information................30.037.3
Manufacture of food products and beveragesTotalPercentage of enterprises using ERP software..................18.0
Percentage of enterprises using CRM software..................14.3
Percentage of enterprises using CRM software to share information internally..................13.8
Percentage of enterprises using CRM software to analyse information..................11.7
10-19Percentage of enterprises using ERP software0.00.00.0..0.0..0.00.0..7.1
Percentage of enterprises using CRM software..0.00.0..0.0........7.1
Percentage of enterprises using CRM software to share information internally..................7.1
Percentage of enterprises using CRM software to analyse information................0.07.1
20-49Percentage of enterprises using ERP software0.00.00.00.0..0.00.0....0.0
Percentage of enterprises using CRM software0.00.00.00.0..0.0......5.3
Percentage of enterprises using CRM software to share information internally..................5.3
Percentage of enterprises using CRM software to analyse information..................5.3
50-99Percentage of enterprises using ERP software..................15.4
Percentage of enterprises using CRM software..................15.4
Percentage of enterprises using CRM software to share information internally..................11.5
Percentage of enterprises using CRM software to analyse information..................7.7
100-249Percentage of enterprises using ERP software..................64.0
Percentage of enterprises using CRM software..................44.0
Percentage of enterprises using CRM software to share information internally..................44.0
Percentage of enterprises using CRM software to analyse information..................40.0
250 and morePercentage of enterprises using ERP software..................81.8
Percentage of enterprises using CRM software..................36.4
Percentage of enterprises using CRM software to share information internally..................36.4
Percentage of enterprises using CRM software to analyse information..................18.2
Manufacture of textiles, wearing apparel and leatherTotalPercentage of enterprises using ERP software..................16.4
Percentage of enterprises using CRM software..................10.9
Percentage of enterprises using CRM software to share information internally..................10.3
Percentage of enterprises using CRM software to analyse information..................5.5
10-19Percentage of enterprises using ERP software..0.0..0.00.00.00.0..0.00.0
Percentage of enterprises using CRM software..0.00.0..0.0........11.1
Percentage of enterprises using CRM software to share information internally..................11.1
Percentage of enterprises using CRM software to analyse information................0.00.0
20-49Percentage of enterprises using ERP software..0.00.0............23.1
Percentage of enterprises using CRM software....0.00.0..........7.7
Percentage of enterprises using CRM software to share information internally..................7.7
Percentage of enterprises using CRM software to analyse information..................7.7
50-99Percentage of enterprises using ERP software0.00.0..............15.6
Percentage of enterprises using CRM software..0.0..............9.4
Percentage of enterprises using CRM software to share information internally..................9.4
Percentage of enterprises using CRM software to analyse information..................6.3
100-249Percentage of enterprises using ERP software....0.0............30.0
Percentage of enterprises using CRM software..................20.0
Percentage of enterprises using CRM software to share information internally..................20.0
Percentage of enterprises using CRM software to analyse information..................10.0
250 and morePercentage of enterprises using ERP software..................80.0
Percentage of enterprises using CRM software..................40.0
Percentage of enterprises using CRM software to share information internally..................20.0
Percentage of enterprises using CRM software to analyse information..................20.0
Manufacture of wood, paper and printingTotalPercentage of enterprises using ERP software..................27.4
Percentage of enterprises using CRM software..................22.5
Percentage of enterprises using CRM software to share information internally..................22.5
Percentage of enterprises using CRM software to analyse information..................18.4
10-19Percentage of enterprises using ERP software....0.00.0..........13.3
Percentage of enterprises using CRM software..................13.3
Percentage of enterprises using CRM software to share information internally..................13.3
Percentage of enterprises using CRM software to analyse information..................13.3
20-49Percentage of enterprises using ERP software..................28.6
Percentage of enterprises using CRM software..................23.8
Percentage of enterprises using CRM software to share information internally..................23.8
Percentage of enterprises using CRM software to analyse information..................19.0
50-99Percentage of enterprises using ERP software..................32.6
Percentage of enterprises using CRM software..................23.3
Percentage of enterprises using CRM software to share information internally..................23.3
Percentage of enterprises using CRM software to analyse information..................14.0
100-249Percentage of enterprises using ERP software......0.0........0.037.9
Percentage of enterprises using CRM software................0.027.6
Percentage of enterprises using CRM software to share information internally................0.027.6
Percentage of enterprises using CRM software to analyse information................0.020.7
250 and morePercentage of enterprises using ERP software..................72.7
Percentage of enterprises using CRM software..................63.6
Percentage of enterprises using CRM software to share information internally..................63.6
Percentage of enterprises using CRM software to analyse information..................63.6
Manufacture of coke,chemicals, basic pharmaceutical products, rubber and plastic and non-metallic mineral productsTotalPercentage of enterprises using ERP software..................32.0
Percentage of enterprises using CRM software..................24.7
Percentage of enterprises using CRM software to share information internally..................23.9
Percentage of enterprises using CRM software to analyse information..................14.5
10-19Percentage of enterprises using ERP software..................22.2
Percentage of enterprises using CRM software..................22.2
Percentage of enterprises using CRM software to share information internally..................22.2
Percentage of enterprises using CRM software to analyse information..................22.2
20-49Percentage of enterprises using ERP software..................20.0
Percentage of enterprises using CRM software..................10.0
Percentage of enterprises using CRM software to share information internally..................10.0
Percentage of enterprises using CRM software to analyse information..................0.0
50-99Percentage of enterprises using ERP software..................45.5
Percentage of enterprises using CRM software..................36.4
Percentage of enterprises using CRM software to share information internally..................31.8
Percentage of enterprises using CRM software to analyse information..................22.7
100-249Percentage of enterprises using ERP software..................55.0
Percentage of enterprises using CRM software..................45.0
Percentage of enterprises using CRM software to share information internally..................45.0
Percentage of enterprises using CRM software to analyse information..................20.0
250 and morePercentage of enterprises using ERP software..................55.6
Percentage of enterprises using CRM software..................44.4
Percentage of enterprises using CRM software to share information internally..................44.4
Percentage of enterprises using CRM software to analyse information..................33.3
Manufacture of metal and metal productsTotalPercentage of enterprises using ERP software..................20.9
Percentage of enterprises using CRM software..................17.8
Percentage of enterprises using CRM software to share information internally..................17.4
Percentage of enterprises using CRM software to analyse information..................10.9
10-19Percentage of enterprises using ERP software......0.00.0........0.0
Percentage of enterprises using CRM software..................4.5
Percentage of enterprises using CRM software to share information internally..................4.5
Percentage of enterprises using CRM software to analyse information..................0.0
20-49Percentage of enterprises using ERP software....0.00.0..........31.2
Percentage of enterprises using CRM software..................25.0
Percentage of enterprises using CRM software to share information internally..................25.0
Percentage of enterprises using CRM software to analyse information..................18.7
50-99Percentage of enterprises using ERP software..................40.0
Percentage of enterprises using CRM software..................30.0
Percentage of enterprises using CRM software to share information internally..................26.7
Percentage of enterprises using CRM software to analyse information..................16.7
Manufacture of computers, electronics and optical instrumentsTotalPercentage of enterprises using ERP software..................59.6
Percentage of enterprises using CRM software..................37.1
Percentage of enterprises using CRM software to share information internally..................37.1
Percentage of enterprises using CRM software to analyse information..................31.3
10-19Percentage of enterprises using ERP software....0.0............60.9
Percentage of enterprises using CRM software....0.0............39.1
Percentage of enterprises using CRM software to share information internally..................39.1
Percentage of enterprises using CRM software to analyse information..................39.1
20-49Percentage of enterprises using ERP software0.0....0.0..........39.8
Percentage of enterprises using CRM software..................39.8
Percentage of enterprises using CRM software to share information internally..................39.8
Percentage of enterprises using CRM software to analyse information..................29.6
50-99Percentage of enterprises using ERP software..................66.7
Percentage of enterprises using CRM software..................22.2
Percentage of enterprises using CRM software to share information internally..................22.2
Percentage of enterprises using CRM software to analyse information..................22.2
100-249Percentage of enterprises using ERP software..................75.0
Percentage of enterprises using CRM software..................25.0
Percentage of enterprises using CRM software to share information internally..................25.0
Percentage of enterprises using CRM software to analyse information..................0.0
250 and morePercentage of enterprises using ERP software..................71.4
Percentage of enterprises using CRM software..................57.1
Percentage of enterprises using CRM software to share information internally..................57.1
Percentage of enterprises using CRM software to analyse information..................57.1
Manufacture of electrical equipment and equipment n.e.cTotalPercentage of enterprises using ERP software..................35.9
Percentage of enterprises using CRM software..................27.0
Percentage of enterprises using CRM software to share information internally..................25.2
Percentage of enterprises using CRM software to analyse information..................22.9
10-19Percentage of enterprises using ERP software..................0.0
Percentage of enterprises using CRM software..................0.0
Percentage of enterprises using CRM software to share information internally..................0.0
Percentage of enterprises using CRM software to analyse information..................0.0
20-49Percentage of enterprises using ERP software..................26.7
Percentage of enterprises using CRM software..................26.7
Percentage of enterprises using CRM software to share information internally..................26.7
Percentage of enterprises using CRM software to analyse information..................26.7
50-99Percentage of enterprises using ERP software..................52.2
Percentage of enterprises using CRM software..................30.4
Percentage of enterprises using CRM software to share information internally..................26.1
Percentage of enterprises using CRM software to analyse information..................30.4
100-249Percentage of enterprises using ERP software....0.0............69.2
Percentage of enterprises using CRM software..................38.5
Percentage of enterprises using CRM software to share information internally..................38.5
Percentage of enterprises using CRM software to analyse information..................15.4
250 and morePercentage of enterprises using ERP software..................83.3
Percentage of enterprises using CRM software..................66.7
Percentage of enterprises using CRM software to share information internally..................50.0
Percentage of enterprises using CRM software to analyse information..................33.3
Manufacture of motor vehicles other transport equipmentTotalPercentage of enterprises using ERP software..................40.0
Percentage of enterprises using CRM software..................20.3
Percentage of enterprises using CRM software to share information internally..................16.7
Percentage of enterprises using CRM software to analyse information..................18.0
10-19Percentage of enterprises using ERP software..................30.0
Percentage of enterprises using CRM software..................30.0
Percentage of enterprises using CRM software to share information internally..................20.0
Percentage of enterprises using CRM software to analyse information..................30.0
20-49Percentage of enterprises using ERP software..................27.3
Percentage of enterprises using CRM software..................9.1
Percentage of enterprises using CRM software to share information internally..................9.1
Percentage of enterprises using CRM software to analyse information..................0.0
50-99Percentage of enterprises using ERP software..................33.3
Percentage of enterprises using CRM software..................0.0
Percentage of enterprises using CRM software to share information internally..................0.0
Percentage of enterprises using CRM software to analyse information..................0.0
Manufacture of furniture, other products n.e.c and Repair and installation of machinery and equipmentTotalPercentage of enterprises using ERP software..................21.5
Percentage of enterprises using CRM software..................15.6
Percentage of enterprises using CRM software to share information internally..................15.1
Percentage of enterprises using CRM software to analyse information..................12.6
10-19Percentage of enterprises using ERP software..0.00.00.00.0........7.7
Percentage of enterprises using CRM software..0.0..............15.4
Percentage of enterprises using CRM software to share information internally..................15.4
Percentage of enterprises using CRM software to analyse information..................15.4
20-49Percentage of enterprises using ERP software..0.0..0.0..........14.3
Percentage of enterprises using CRM software..................7.1
Percentage of enterprises using CRM software to share information internally..................7.1
Percentage of enterprises using CRM software to analyse information..................7.1
50-99Percentage of enterprises using ERP software............0.0....37.1
Percentage of enterprises using CRM software..................22.9
Percentage of enterprises using CRM software to share information internally..................22.9
Percentage of enterprises using CRM software to analyse information..................14.3
100-249Percentage of enterprises using ERP software............0.0..0.045.8
Percentage of enterprises using CRM software..................25.0
Percentage of enterprises using CRM software to share information internally..................20.8
Percentage of enterprises using CRM software to analyse information................0.016.7
250 and morePercentage of enterprises using ERP software..................80.0
Percentage of enterprises using CRM software..................40.0
Percentage of enterprises using CRM software to share information internally..................40.0
Percentage of enterprises using CRM software to analyse information..................20.0
Electricity, gas, steam and air conditioning supplyTotalPercentage of enterprises using ERP software12.58.59.420.611.620.018.822.927.328.8
Percentage of enterprises using CRM software23.616.915.619.013.619.724.731.535.028.0
Percentage of enterprises using CRM software to share information internally................35.028.0
Percentage of enterprises using CRM software to analyse information................14.922.6
10-19Percentage of enterprises using ERP software0.00.00.012.00.06.70.00.09.17.7
Percentage of enterprises using CRM software16.70.00.012.00.013.37.18.318.27.7
Percentage of enterprises using CRM software to share information internally................18.27.7
Percentage of enterprises using CRM software to analyse information................0.07.7
20-49Percentage of enterprises using ERP software0.00.00.00.07.70.00.09.19.121.4
Percentage of enterprises using CRM software0.00.00.00.07.70.010.027.336.414.3
Percentage of enterprises using CRM software to share information internally................36.414.3
Percentage of enterprises using CRM software to analyse information................18.214.3
50-99Percentage of enterprises using ERP software12.511.114.320.016.755.654.558.366.750.0
Percentage of enterprises using CRM software62.544.457.140.050.055.672.775.066.775.0
Percentage of enterprises using CRM software to share information internally................66.775.0
Percentage of enterprises using CRM software to analyse information................33.362.5
100-249Percentage of enterprises using ERP software66.712.512.562.533.350.075.075.075.075.0
Percentage of enterprises using CRM software44.462.537.537.533.333.350.050.025.075.0
Percentage of enterprises using CRM software to share information internally................25.075.0
Percentage of enterprises using CRM software to analyse information................25.025.0
250 and morePercentage of enterprises using ERP software50.0100.0100.0100.0100.0100.0100.0100.0100.0100.0
Percentage of enterprises using CRM software75.075.075.0100.066.766.766.766.766.766.7
Percentage of enterprises using CRM software to share information internally................66.766.7
Percentage of enterprises using CRM software to analyse information................33.366.7
Water supply; sewerage; waste management and remediation activitiesTotalPercentage of enterprises using ERP software9.93.69.09.49.810.112.228.113.130.4
Percentage of enterprises using CRM software16.09.64.59.411.020.020.637.132.138.4
Percentage of enterprises using CRM software to share information internally................32.138.4
Percentage of enterprises using CRM software to analyse information................10.111.6
10-19Percentage of enterprises using ERP software11.40.013.90.00.00.00.022.20.027.3
Percentage of enterprises using CRM software11.40.00.09.40.016.79.133.322.236.4
Percentage of enterprises using CRM software to share information internally................22.236.4
Percentage of enterprises using CRM software to analyse information................0.09.1
20-49Percentage of enterprises using ERP software3.40.00.010.06.76.715.421.411.18.3
Percentage of enterprises using CRM software6.911.10.00.013.313.323.135.733.333.3
Percentage of enterprises using CRM software to share information internally................33.333.3
Percentage of enterprises using CRM software to analyse information................11.18.3
50-99Percentage of enterprises using ERP software0.00.016.714.337.533.3....40.060.0
Percentage of enterprises using CRM software12.50.016.714.325.033.3....50.040.0
Percentage of enterprises using CRM software to share information internally................50.040.0
Percentage of enterprises using CRM software to analyse information................30.010.0
100-249Percentage of enterprises using ERP software
(q..
25.00.033.3
(q..
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Percentage of enterprises using CRM software
(q..
50.020.066.7
(q..
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........
250 and morePercentage of enterprises using ERP software
(q..
66.766.766.7
(q..
(q..
66.7100.066.7..
Percentage of enterprises using CRM software
(q..
66.766.766.7
(q..
(q..
66.7100.066.7..
Percentage of enterprises using CRM software to share information internally................66.7..
Percentage of enterprises using CRM software to analyse information................33.3..
ConstructionTotalPercentage of enterprises using ERP software5.01.81.12.02.16.15.09.915.47.2
Percentage of enterprises using CRM software6.54.23.14.03.48.97.811.38.74.9
Percentage of enterprises using CRM software to share information internally................8.74.9
Percentage of enterprises using CRM software to analyse information................3.33.4
10-19Percentage of enterprises using ERP software2.61.40.00.01.04.31.15.316.73.2
Percentage of enterprises using CRM software5.24.11.21.11.07.86.69.79.13.2
Percentage of enterprises using CRM software to share information internally................9.13.2
Percentage of enterprises using CRM software to analyse information................3.03.2
20-49Percentage of enterprises using ERP software6.40.90.92.92.46.86.814.99.110.4
Percentage of enterprises using CRM software8.72.74.78.17.19.56.810.44.56.0
Percentage of enterprises using CRM software to share information internally................4.56.0
Percentage of enterprises using CRM software to analyse information................3.03.0
50-99Percentage of enterprises using ERP software12.45.25.04.01.59.313.421.322.015.0
Percentage of enterprises using CRM software5.76.15.94.04.413.013.423.016.912.5
Percentage of enterprises using CRM software to share information internally................16.912.5
Percentage of enterprises using CRM software to analyse information................5.15.0
100-249Percentage of enterprises using ERP software10.04.87.70.07.75.333.314.30.010.0
Percentage of enterprises using CRM software7.57.15.14.87.75.316.714.30.00.0
Percentage of enterprises using CRM software to share information internally................0.00.0
Percentage of enterprises using CRM software to analyse information................0.00.0
250 and morePercentage of enterprises using ERP software27.325.022.255.640.060.066.760.075.071.4
Percentage of enterprises using CRM software18.250.033.322.220.030.044.440.050.028.6
Percentage of enterprises using CRM software to share information internally................50.028.6
Percentage of enterprises using CRM software to analyse information................25.028.6
Wholesale and retail trade; repair of motor vehicles and motorcyclesTotalPercentage of enterprises using ERP software16.411.08.311.316.321.619.725.633.926.2
Percentage of enterprises using CRM software17.016.515.614.818.823.726.833.934.328.4
Percentage of enterprises using CRM software to share information internally................32.426.6
Percentage of enterprises using CRM software to analyse information................24.221.6
10-19Percentage of enterprises using ERP software9.65.93.44.412.415.912.916.827.019.5
Percentage of enterprises using CRM software11.511.011.47.614.018.719.025.129.724.0
Percentage of enterprises using CRM software to share information internally................27.622.3
Percentage of enterprises using CRM software to analyse information................20.018.8
20-49Percentage of enterprises using ERP software21.713.310.015.413.821.317.827.936.525.4
Percentage of enterprises using CRM software20.319.815.920.022.625.129.838.536.428.8
Percentage of enterprises using CRM software to share information internally................35.026.0
Percentage of enterprises using CRM software to analyse information................24.720.8
50-99Percentage of enterprises using ERP software34.619.417.420.729.337.942.547.247.042.0
Percentage of enterprises using CRM software36.827.927.330.628.335.243.651.943.038.9
Percentage of enterprises using CRM software to share information internally................39.837.0
Percentage of enterprises using CRM software to analyse information................32.428.0
100-249Percentage of enterprises using ERP software41.740.033.334.335.045.846.955.456.348.5
Percentage of enterprises using CRM software31.736.032.028.623.942.450.962.550.641.5
Percentage of enterprises using CRM software to share information internally................47.141.5
Percentage of enterprises using CRM software to analyse information................43.329.4
250 and morePercentage of enterprises using ERP software35.733.330.348.355.244.856.360.656.455.3
Percentage of enterprises using CRM software32.140.048.541.437.941.456.357.646.242.1
Percentage of enterprises using CRM software to share information internally................46.242.1
Percentage of enterprises using CRM software to analyse information................41.039.5
Transportation and storageTotalPercentage of enterprises using ERP software6.95.03.22.83.711.015.923.920.811.7
Percentage of enterprises using CRM software11.58.67.89.410.012.621.525.416.113.1
Percentage of enterprises using CRM software to share information internally................16.112.0
Percentage of enterprises using CRM software to analyse information................8.18.0
10-19Percentage of enterprises using ERP software1.22.32.70.00.09.39.216.918.86.3
Percentage of enterprises using CRM software11.85.82.75.27.510.218.418.112.93.2
Percentage of enterprises using CRM software to share information internally................12.93.2
Percentage of enterprises using CRM software to analyse information................7.11.6
20-49Percentage of enterprises using ERP software10.93.70.00.04.86.619.626.712.58.1
Percentage of enterprises using CRM software4.06.311.78.911.39.823.230.010.418.9
Percentage of enterprises using CRM software to share information internally................10.416.2
Percentage of enterprises using CRM software to analyse information................2.110.8
50-99Percentage of enterprises using ERP software4.66.64.915.05.717.818.028.831.820.0
Percentage of enterprises using CRM software13.818.011.521.711.322.224.034.625.017.5
Percentage of enterprises using CRM software to share information internally................25.017.5
Percentage of enterprises using CRM software to analyse information................13.67.5
100-249Percentage of enterprises using ERP software27.314.97.310.312.525.838.247.447.240.0
Percentage of enterprises using CRM software27.317.017.117.915.629.029.442.144.436.7
Percentage of enterprises using CRM software to share information internally................44.436.7
Percentage of enterprises using CRM software to analyse information................25.030.0
250 and morePercentage of enterprises using ERP software38.550.038.525.040.043.860.073.380.056.3
Percentage of enterprises using CRM software30.825.038.516.726.731.340.060.066.750.0
Percentage of enterprises using CRM software to share information internally................66.743.8
Percentage of enterprises using CRM software to analyse information................53.337.5
Accommodation and food service activitiesTotalPercentage of enterprises using ERP software2.94.32.23.33.57.711.411.428.618.5
Percentage of enterprises using CRM software8.510.36.57.89.912.515.818.222.218.3
Percentage of enterprises using CRM software to share information internally................22.015.4
Percentage of enterprises using CRM software to analyse information................13.215.2
10-19Percentage of enterprises using ERP software2.81.80.02.11.95.26.24.330.014.8
Percentage of enterprises using CRM software6.97.00.02.15.49.011.18.618.411.1
Percentage of enterprises using CRM software to share information internally................18.48.6
Percentage of enterprises using CRM software to analyse information................11.67.4
20-49Percentage of enterprises using ERP software0.05.73.00.03.16.215.613.921.017.2
Percentage of enterprises using CRM software8.812.83.09.212.911.215.625.823.220.4
Percentage of enterprises using CRM software to share information internally................23.217.1
Percentage of enterprises using CRM software to analyse information................10.520.4
50-99Percentage of enterprises using ERP software6.15.02.33.08.321.725.735.742.531.9
Percentage of enterprises using CRM software6.110.027.318.213.927.429.335.729.136.0
Percentage of enterprises using CRM software to share information internally................26.332.3
Percentage of enterprises using CRM software to analyse information................26.632.5
100-249Percentage of enterprises using ERP software15.815.48.721.112.017.926.538.852.447.1
Percentage of enterprises using CRM software31.630.843.542.141.729.848.153.161.964.7
Percentage of enterprises using CRM software to share information internally................61.958.8
Percentage of enterprises using CRM software to analyse information................38.152.9
250 and morePercentage of enterprises using ERP software33.340.042.960.025.020.014.342.916.757.1
Percentage of enterprises using CRM software33.320.057.140.025.040.042.942.916.742.9
Percentage of enterprises using CRM software to share information internally................16.742.9
Percentage of enterprises using CRM software to analyse information................16.714.3
Legend:
qMissing value; suppressed
Data extracted on 13 nov 2019 17:32 UTC (GMT) fromStatistika andmebaas

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